Head of Operations and Service Management 80- 100 %

Work location: Bern-Bümpliz Work that adapts to life -- not the other way around. We believe in performance -- not in rigid working hours or glass ceilings. That is why we offer extensive career opportunities -- whether part-time or full-time, whether specialist or manager. We are just as flexible as our employees. Because only those who have freedom can achieve great things! Are you ready to actively shape the digital future of tax administration and drive modern, useful solutions forward? Then take over the leadership of our Operations and Service Management and drive the digital transformation forward together with your team! Your tasks <br /> • Lead the Operations and Service Management department with around 17 employees in personnel, technical, and organizational terms • Be responsible for a secure, economical, and stable operation of the ICT services and specialist applications and further develop the ITSM processes (Incident, Problem, Change etc.) • Ensure the operational takeover of new applications and systems including releases in cooperation with Development and ICT Management • Monitor and control the ICT services including service indicators, escalations, and the management of external operating partners • Be responsible for operating concepts, continuity management, emergency planning, and the entire life cycle of the managed services • Participate in strategic IT projects and represent the company in committees and projects <br /> Your profile <br /> • University degree in Computer Science or Business Informatics with proven practical experience • Several years of leadership experience in IT operations as well as in the management of complex operating environments • Sound know-how in IT Service Management (ITIL), application operations, as well as in DevOps concepts • Stress-resistant, decisive, and strong in communication • Proficient German and very good English are requirements; French language skills are an advantage <br /> We offer you <br /> • Flexibility-- Home office (max. 50%), flextime and a modern working environment. • Further education-- Including training on digital tools \& agile methods. • Scope for design-- Innovative ideas are wanted! • Meaningful work -- Help shape the administration of tomorrow. • Team culture-- Living appreciation and team spirit. The team that connects operations and digitalization With foresight and team spirit, we shape the operations of the tax administration of tomorrow. Whether in processes, services, or in the interaction of our systems -- we ensure that everything runs reliably and simultaneously becomes more modern step by step. <br /> Contact Sounds exciting? Then simply upload complete application documents! Questions? Mathias Bessire, CIO, Head of IT Division, Tel. +41 79 812 02 41 is happy to help you. About the Steuerverwaltung With well over 950 employees in many different professions, we are there for our customers at five locations in the Canton of Bern and implement the tax law. <<Simple. Taxes -- Human. Competent. Efficient.>> With this vision in mind, we audit and assess over 733,000 tax returns every year and ensure that taxes are paid. https://www.sv.fin.be.ch/de/start/ueber-uns.html