Customer Advisor Customer Center Biel

In the Customer Center of PostFinance, you are in direct exchange with our customers and recognize their financial concerns. You support them with competent advice via various channels and ensure positive experiences through your commitment. In doing so, you strengthen the connection of our customers with PostFinance and actively contribute to the common success in a dynamic environment.

Why you start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job sharing, and top sharing.

Individual development
Diverse training and further education offers, temporary job changes, and stages.

Modern working worlds
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks fully paid maternity leave and 4 weeks paternity leave.

Health in focus
Preventive offers, ergonomic workplaces, and targeted support during longer absences.

Mobility offers
Free Halbtax or discounted GA as well as attractive bicycle, carsharing, and e-car offers.

Lived equal opportunity
Among other things through transparent salary information in our job advertisements.

What you can achieve

• As the first point of contact, you professionally process the telephone and written inquiries of our customers regarding products and services
• You recognize and use sales opportunities proactively by offering customers suitable products and services
• You inspire our diverse customers with your empathetic, communicative, and open manner and create a positive customer experience

What you bring with you

• Completed basic training or experience in the service sector
• Joy in telephone customer contact as well as ideally experience in customer service and sales
• Excellent oral communication skills in German as well as in a second national language (French or Italian)
• Confident use of several IT applications and communication tools (telephone, e-mail, chat)
• Ability to orient yourself in a fast-paced environment with changing shifts as well as empathy for different customer needs
• Readiness for 100-percent presence during the introductory phase of three to six months as well as the possibility for later adjustment of the employment degree and home office activity by arrangement