Customer Service Center Advisor with a focus on individual life 80-100%

Customer Service Center Advisor with a focus on individual life 80-100% #

Root / hybrid

with flexible start date

permanent

To be there for our customers individually, that is part of our DNA. In the Customer Service Center, we work together to ensure that everything runs smoothly. And now we are taking it one step further: With CSS's entry into the "Leben" business sector, you have the unique opportunity to be there from the beginning and actively help shape how we will encounter our customers in the future. Your ideas and your expertise are in demand when it comes to further developing customer service in the "Leben" area and setting new standards.

This is what your everyday life looks like ##

• At the heart of it: You support our customers by telephone and in writing regarding our insurance offerings. You are available to them during our opening hours from Monday to Friday between 08.00 and 18.00.
• In the area of individual life, non-life and health insurance, you are an expert and support customers - both with technical questions and with digital applications of CSS.
• As the first point of contact, you process customer inquiries via telephone, e-mail and chat and ensure consistent, high-quality communication.
• In addition, you are the first point of contact for our sales department for questions regarding the pension sales process.
• Your focus is in the area of individual life. You support our customers with questions regarding their Leben-products.
• You work closely with the Second-Level of the Kompetenzzentrum Leben and actively contribute to the further development of customer service in this area.
• You recognize sales opportunities early on and specifically direct suitable customers to sales to support the sales process.

What you bring with you ##

• Most important first: You have completed basic training, for example as Fachmann/-frau Kundendialog, Detailhandelsmann/-frau or Kaufmann/-frau.
• Your completed training in the insurance industry or several years of experience with an all-branch insurer is definitely a plus.
• For this demanding task, you also have experience in customer consulting or support in the area of individual life.
• In order for you to hit the ground running with us, the qualification as Versicherungsvermittler/in VBV Profil Allbranche is a requirement.
• You enjoy being in contact with customers by telephone and in writing.
• You approach diverse customer inquiries positively, with passion, and always put the customers at the center of your actions.
• You have very good oral German and English skills and are business fluent in communication with our customers.
• Perhaps you even speak French or Italian additionally?