Administrative Assistant 80-100%

Administrative Assistant 80-100% At PROCOM, we do much more than coordinate services: every day, we create links between deaf, hard of hearing, and hearing people throughout Switzerland. Our mission is to make communication accessible to everyone. Thanks to our sign language interpreters, our telephone, video, and text relay services, as well as our digital solutions, we actively contribute to a more inclusive society. To strengthen our team in Lausanne, we are looking for a committed, organized, and solution-oriented person as: Administrative Assistant 80-100% Your mission Within a motivated and caring team, you will play a key role in the coordination of our services in French-speaking Switzerland. Thanks to your sense of organization and your spirit of service, you will help ensure that every request is handled efficiently and that the right people are in the right place at the right time. Your main responsibilities Ensure the management of sign language interpretation requests (creation of mandates, planning, assignment, and confirmation of interventions) Verify requests and answer questions from our internal and external partners Check intervention reports and client validations by telephone and e-mail Prepare offers for continuing education, events, and other services Prepare quotes intended for Disability Insurance (AI) Monitor AI decisions as well as costs and revision requests Develop intervention plans Advise and support internal and external partners on matters related to your field of activity Your profile You appreciate environments where organization, communication, and teamwork are essential. You maintain an overview even when several files are progressing in parallel. You particularly bring: A CFC in commercial employment or an equivalent training Several years of experience in an administrative, planning, or coordination position (experience in a non-profit organization is an asset) Excellent command of Microsoft 365 (Outlook, Word, Excel, and Teams) Knowledge of ABACUS, an advantage Knowledge of the Swiss social insurance system, particularly AI An excellent ability to analyze and understand complex situations French as a native language; knowledge of German and/or Italian represents an asset A reliable, rigorous, discreet, and service-oriented personality Excellent communication skills and a true team spirit The desire to discover the world of deaf people and to learn sign language What we offer you ✨ Meaningful work within a recognized foundation. ✨ A varied, autonomous, and stimulating activity. ✨ A committed, collaborative, and caring team. ✨ A modern working environment where your ideas are welcome. ✨ The opportunity to contribute every day to a more inclusive society. Want to join us? Then we look forward to meeting you! Send us your complete application file by e-mail. PROCOM – Fondation d'aide à la communication pour sourds Rue Caroline 7bis 1003 Lausanne jpid8714f3djm jpit0731jm jpiy26jm