Customer Service Sachbearbeiterin (w/m/d) 100%

You are motivated, goal-oriented and inspire your customers through your professional skills

Tasks

• Responsibility for the entire order processing of the «Westschweiz» region in the internal case management system
• Close cooperation in daily business with two team members from the Sales area of Westschweiz and Key Account Management
• Support in creating offers up to project processing for our national customers and dealers, in cooperation with the BID & Design (Pre-Sales) team
• Responsibility for technical clarifications and setting up items from our third-party suppliers
• Responsibility for invoicing in the responsible area
• Handling of the delay management (delivery delay process)
• Coordination point between customer, Sales, operations and logistics
• Oral and written supplier contact to our sister companies in Europe
• Processing of complaints and service orders (order notes) in close cooperation with our After Sales
• Management of the telephone switchboard with the well-coordinated Customer Service team

Profile

• At least 5 years of professional experience in Customer Service / Kundendienst
• Extraordinary French skills (C1 level) as well as stylish German and English skills -
• Commercial training/further education
• Open and communicative nature with a goal-oriented and independent way of working
• Customer-oriented thinking and acting
• Good and experienced MS-Office skills
• You bring a committed and flexible personality and possess a "hands-on" mentality
• You are proactive, a team player, trustworthy, and with your commitment, you make a great contribution to the best possible customer care

Advantages

• Demanding and versatile activities in an international company
• Comprehensive induction with insight into all departments
• Young and motivated team
• Modern workplace and infrastructure
• Generous social benefits

Contact Information

If you have further questions about this job offer (Reference: JN -022025-706658), please contact Filipa Videira at 0582332000.

About us

Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams in our around 50 locations throughout Switzerland ensure the best match between candidates and customers in different professional fields and industries.

Adecco Schweiz is a company of the Adecco Group, the world's leading company for Talent Advisory and Solutions. We believe in making everyone fit for the future and employ over 3.5 million people every day. We recruit, develop and train talents in 60 countries, and enable organizations to help shape the future of work.