Customer Management Assistant

Ginevra \| 80-100% Your contribution <br /> • Examine and process AVS benefit requests submitted by Swiss insured persons domiciled abroad • Perform the necessary research to determine the general conditions for obtaining benefits • Collect and prepare the data necessary for pension assessment, prepare and send the benefit order, and pay old-age and survivor pensions • Manage the annuity portfolio (requests for information, pension calculations, calls, deaths) • Draft necessary correspondence (letters, e-mails) and provide information to customers by telephone, mainly in German, in French and English. <br /> What distinguishes you <br /> • Commercial training (AFC commercial employee, commercial diploma or commercial maturity) • Courtesy and excellent interpersonal skills to ensure good customer service quality and to collaborate efficiently with your team • Analytical and synthesis skills in dossier management • Organizational skills and autonomy to ensure effective management of files in compliance with deadlines • Oral and written mastery of two official languages. Preferably, knowledge of English or Spanish. <br /> In summary Are you interested in the social insurance sector? Do you know Swiss German or German, French and English well? Would you like to face future challenges and upcoming reforms in the field of Old-age and Survivors Insurance with us? This job is the one for you! Within the framework of international conventions, the Cassa svizzera di compensazione is responsible for applying AVS/AI legislation for insured persons domiciled abroad. What we offer <br /> • Working for Switzerland We strive for the Swiss success model and work for the well-being of the population. • Experiencing diversity The implementation of equal opportunities allows us to best express our skills and to consider different points of view. • Fit in the workplace We provide support and advice to our female and male employees on the topic of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The Ufficio centrale di compensazione (UCC) in Ginevra is one of the largest employers of the Federal Administration in French-speaking Switzerland. Our staff consists of almost 830 employees of various nationalities and with mastery of different languages, to effectively fulfill our mission in the context of the first pillar of social insurance in Switzerland and abroad. A meaningful mission, a pleasant working environment and conditions that allow for the reconciliation of professional and private life make the UCC a first-choice employer for a multitude of profiles. Complementary information Questions about the workplace Questions about the application Christine Wavre HR Business partner +41 58 46 19016