Service Manager

VZ is the leading independent financial service provider in Switzerland. We advise individuals and companies on all matters relating to money, manage assets, and offer attractive financial services. As a result, we are very successful and are growing strongly. To strengthen our IT team, we are looking for a solution-oriented and committed personality in Zürich.

Service Manager

What awaits you with us

• Together with your team colleagues, you take responsibility for the procurement as well as the partner and service request management of IT.
• You drive the further development of the ITSM platform (based on ServiceNow) and actively participate in the implementation.
• Together with the stakeholders, you ensure high data quality, consistency, and integrity of the CMDB.
• You manage existing partners, monitor contracts, and conduct tenders in compliance with our compliance requirements.
• You monitor service delivery towards our internal customers, optimize reporting, and ensure that quality and risk management are seamlessly implemented.

What you bring with you

• Completed studies or further training in computer science or business informatics
• Several years of experience in a comparable role, ideally in the financial services environment
• In-depth knowledge in the configuration of ServiceNow (workflows, forms, service catalog, reports, CMDB, ITSM processes)
• Sound knowledge of ITIL and process design
• Strong service orientation and a "hands-on" mentality

What we offer you

• In addition to an exciting and challenging activity in an interdisciplinary environment, you have the chance to help shape the development of a central IT Management Office through your initiative and your commitment.
• You are also at the right place with us for your further training: We promote you individually and support you within the framework of the job profile also with external further training.
• With us, you can freely choose your workload so that more time remains for further training, family, sports, and projects that are important to you. The 24th and 31st of December are paid holidays for all employees.
• Anonymized satisfaction surveys regularly confirm that employees classify VZ as an above-average positive environment in which they can fully develop. Become part of it too!

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Your contact person

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