Quality Assurance Supporter

What awaits you • Receive, check, and process administrative support and quality inquiries as RMA, complaint, or return cases • Professionally accompany customer complaints and escalations in writing • Arrange credits or reshipments based on a sound assessment of the case • Independently process quality cases caused internally, for example by logistics or product management, as well as externally, such as by manufacturers or transport companies • Work closely with customer service, technical support, logistics, purchasing, product management, and sales • Contact suppliers and manufacturers in writing and, if necessary, by telephone and coordinate suitable solutions • Recognize and forward irregularities such as increased RMA rates, theft, or possible attempted fraud • Identify process optimizations, develop concrete solution approaches, and drive their implementation together with the departments involved What you bring with you • Practical experience in customer service, after-sales service, complaint management, or in quality assurance • Good technical understanding, ideally in an electronics or retail environment • Enjoyment of written contact with demanding customers; occasional telephone exchange is possible • Proficient German in speaking and writing • Good French skills; Italian or English skills are an additional advantage • Confident handling of Microsoft Office and digital work tools • Quick comprehension as well as the ability to assess connections in a networked manner • A prompt, reliable, and conscientious way of working • Strong communication skills, empathy, and a high orientation toward service • Entrepreneurial thinking and the willingness to take responsibility for suitable solutions Benefits • Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. • Recovery: At least 5 weeks of vacation; additionally, there is the possibility to purchase vacation and take unpaid leave. • Development: Internal training in our own Academy as well as financial participation in external further education. • Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave. • Insurance: Beyond the legal requirements - 100% continued payment of wages as well as full financing of the daily sickness benefit insurance by the employer. • Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments. Are you interested or do you have further questions? Sercan Ugur is happy to assist you with any questions. About us "Together we shape the retail of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every single person, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, promote and challenge each other, and enjoy what we do every day. Our hiring process • You create your profile in our career portal and apply directly online for the advertised position. • You will immediately receive an acknowledgement of receipt and, within at most 10 working days, you will receive feedback on how to proceed. • While you show us your patience, we take the time personally to review your application and define the next steps. • If your documents are convincing, then we get to know each other via live video call or in a personal interview. • The "match" is mutually confirmed. Then we proceed to the second round of interviews, where you get to know your future workplace and the team. • YES - we have decided on each other! The employment contract will be delivered to you digitally, and after the contract is concluded, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process.