Senior CIAM Specialist & Project Manager (a) (80-100%)

Zürcher Kantonalbank is the second largest universal bank and the largest cantonal bank in Switzerland. With strong regional roots in the Zurich economic area, it has stood for stability, trust, and sustainable action for over 150 years. It combines economic stability and long-term orientation with the consistent further development of its offerings. The goal: to provide a convincing customer experience both personally and digitally.
This is exactly where the Client Channels division comes in. The focus is on central digital and physical touchpoints between ZKB and its customers, which combine needs with technology, processes, user experience, security, and operations. This includes, among other things, eBanking, Mobile Banking, as well as digital opening, onboarding, and lifecycle processes.

Within Client Channels, the Digitale Kundenschnittstelle team forms the link between strategy and implementation. Strategic topics are concretized, concepts are developed, and prepared for implementation. In the area of Customer Identity & Access Management (CIAM), one central question is in focus: How can secure authentication and authorization processes be combined with a convincing digital customer experience?

For the further development of this strategically important field of topics, we are looking for you as a Senior CIAM Specialist & Project Manager.

Your challenge

• You manage CIAM projects (scope, time & budget) and at the same time contribute your professional expertise to the conceptual further development, with a focus of around 60% project management and 40% CIAM specialist work
• Responsibility and accompaniment of several CIAM projects from the first concretization to the handover to implementation – including the market launch with a launch concept and appropriate communication
• Analysis of functional, technical, and regulatory requirements and their transfer into concrete solution approaches
• Further development of strategies and concepts surrounding CIAM, authentication, and authorization
• Analysis and optimization of existing authentication, security, and access processes
• Coordination of internal and external specialists as well as target-group-oriented preparation of complex topics for different stakeholders
• Observation of technological, regulatory, and market-side developments in the CIAM environment and derivation of relevant fields of action

Your qualities and talents

• Education in (business) informatics or a comparable field of study (HF/FH/University) or several years of relevant professional experience
• Several years of sound CIAM experience with a focus on conception and implementation as well as a good understanding of authentication and authorization methods
• Technical understanding of CIAM frameworks, security architectures, and the underlying processes
• Sound experience in project management and stakeholder management
• Knowledge of regulatory and data protection requirements
• Strategic and analytical way of thinking as well as genuine interest in further developing the CIAM field of topics in the long term
• Fluent German skills at least at C1 level

As a Senior CIAM Specialist & Project Manager, you help shape business-critical digital customer interfaces from the first idea to implementation. Does the possibility of actively combining security and user-friendliness in a strategically important field of topics appeal to you?

Then Thomas Lüthi looks forward to your application documents or your call.

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