Claims Handler

What awaits you with us

Your role
As part of our claims activities, we are looking for a Claims Handler to join our team. You will be responsible for ensuring autonomous, rigorous, and customer-oriented management of claim files, particularly in the areas of travel insurance (cancellation, interruption, baggage), shopping insurance, as well as ski insurance, in close collaboration with the various stakeholders in the processing of files.

• Taking calls and opening claim files
• Managing varied files (travel insurance, shopping, ski, etc.) autonomously and in a customer-oriented manner
• Analyzing situations, making decisions, and settling benefits in accordance with legal and contractual provisions
• Ensuring correspondence and exchanges with the various parties involved in the settlement of a claim, notably the insured, the medical service, other insurers, and lawyers

What you bring

• Proven experience in the management of travel cancellation claims (minimum 2 years)
• Perfect mastery of French and German (minimum C1), good knowledge of English (minimum B2), Italian and Swiss-German being an asset
• Excellent writing skills and autonomy in work
• Ease in telephone contacts, team spirit, good organizational skills and dynamism
• Flexibility, analytical skills and good resistance to stress
• Good mastery of IT tools, notably the Office Pack

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