Service Advisor 100%

Service Advisor (m/f) 100%
Automobile Service Advisor (m/f), 100%
A key position between customers, workshop, and management
The S & RS-Werkstatt AG in Illnau-Effretikon specializes in high-performance and technically demanding vehicles of the brands Audi, Volkswagen, Porsche, SEAT, and Škoda. Our field of activity includes complex repairs, engine and gearbox reconditioning, individual performance solutions, as well as the care of exclusive customer vehicles.
To strengthen our team, we are looking for an exceptionally committed, technically savvy, and sales-strong personality for our customer service.
Work location: Illnau-Effretikon ZH
Workload: 100%
Start date: as of 1 October 2026 or by arrangement
Your task
As an automobile service advisor, you are the central interface between our customers and the workshop. You accompany orders from the first contact to the vehicle handover and ensure that our customers are always cared for competently, honestly, and reliably.
You do not only understand vehicles, but also people: you listen carefully, recognize needs, explain technical contexts understandably, and find solutions that are convincing both professionally and economically.
Your tasks include in particular:
personal, telephone, and written care of our customers
professional vehicle reception and joint clarification of orders
technical preliminary clarifications as well as creation of cost estimates and offers
complete and precise preparation of workshop orders
coordination of appointments, spare parts, external services, and internal resources
ongoing monitoring of orders regarding deadlines, costs, and scope
early and transparent information to customers in case of deviations or additional work
active advice on necessary and sensible repairs, maintenance work, and optimizations
coordination with workshop coordination, the mechanics, suppliers, and partner companies
control of the performed work and preparation of invoicing
professional vehicle handover with understandable explanation of the performed work
processing of inquiries and complaints with calmness, reliability, and solution orientation
maintenance of customer and vehicle data as well as consistent documentation of all agreements
active participation in the further development of our processes and service standards
Who we are looking for
We are not looking for a pure reception person, but for a personality who takes responsibility and leads our customer service at a high level.
You work proactively, maintain an overview even with several demanding orders, and do not let important information slip through the cracks. Your statements are binding, your documentation is complete, and your communication creates trust.
Ideally, you possess:
a completed basic technical training in the automotive industry, preferably as an Automobil-MechatronikerIn EFZ or Automobil-Fachmann/-frau EFZ
several years of experience in customer service, as an automobile service advisor, or in a comparable function
profound technical understanding and interest in high-performance vehicles
experience with vehicles and systems of the brands Audi, Volkswagen, Porsche, SEAT, or Škoda
strong organizational and commercial skills
a self-reliant, structured, and very reliable way of working
enjoyment of demanding customer consultation and active sales
a sure sense for priorities, appointments, and economic contexts
the ability to explain technical matters understandably and convincingly
a professional, friendly, and confident appearance
very good German skills in speaking and writing
English skills; further national languages are an advantage
a driving license of category B
a clean record
A further education as an automobile service advisor with an eidgenössischem Fachausweis is ideal for this function. Also, further education as an AutomobildiagnostikerIn or a comparable qualification in the automotive industry is an advantage, but not mandatory. Decisive are your experience, your personality, and your track record of performance.
This position suits you if you
take customers and reliably keep commitments
take responsibility for an order from beginning to end
recognize problems early and independently seek solutions
like to organize, coordinate, and set clear priorities
remain calm and reliable even in hectic situations
understand consultation and sales as real customer benefit
set high standards for quality, order, and communication
actively contribute and want to improve processes sustainably
want to take on a central role in a specialized company in the long term
What awaits you with us
With us, you take on a central function with direct influence on customer satisfaction, workshop utilization, and company success. You receive clear responsibilities and the necessary scope for action to carry out your task effectively.
We offer you:
a responsible key position with development potential
a technically demanding and varied working environment
high-quality and high-performance customer vehicles
an established company with a very good order situation
short decision-making paths and direct cooperation with the management
an experienced team with high technical competence
the possibility to actively help shape processes and service standards
a modernly equipped workplace
regulated working hours
five weeks of vacation
attractive employment conditions with above-average social benefits
a long-term professional perspective
Flat hierarchies, direct communication, efficient structures, and a collegial working atmosphere characterize our company culture. We are looking for a personality who does not simply fill a position, but takes responsibility and together w