IT Service Desk Specialist (a) 100% [Ref.2809]

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through constant growth and expansion of its core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. In doing so, we attach the highest importance to ensuring that applicants, clients, and jobs match optimally.

For a client from our network, we are looking for an engaged, reliable, and flexible personality in the field of

IT Service Desk Specialist (a) 100% [ ]

per immediately or by arrangement

Your tasks

• Receipt and processing of incidents and service requests via telephone and the ticket system
• Direct support of users and finding solutions as quickly as possible during the initial contact
• Management of user accounts as well as processing of various administrative tasks
• Forwarding more complex tickets to the responsible specialist departments
• Creation and maintenance of knowledge base articles as well as understandable user manuals
• Carrying out minor maintenance work on network printers and support with multimedia topics in meeting rooms
• Installation and configuration of hardware and software
• Readiness for occasional assignments on Saturdays

Your profile

• Completed training as an IT specialist or a comparable technical or commercial training with corresponding IT experience
• Initial to several years of experience in 1st-level support and in direct contact with users
• Good practical knowledge in handling PCs, notebooks, as well as client-server applications
• Confident handling of common hardware in the office environment, for example, PCs, notebooks, and network printers
• Good knowledge of Microsoft 365 and common office applications
• Quick comprehension, interest in new topics, and an independent way of working
• Very good German skills as well as mandatory good French skills in spoken and written form

Your chance

• Modern and attractive employment conditions
• Flexible design of occupational pension schemes
• Flextime for a good compatibility of professional and private life
• Varied and meaningful activity in a collegial team

Details about this position

• Start of position per immediately or by arrangement
• Place of work in the Aargau area
• Temporarily permanent employment
• Full-time position with a workload of 100 %

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