Customer Advisor All-Branch Insurance Luzern Agency

80-100% We convince with commitment, friendliness and competence. With you, we want to advise our customers even more specifically and holistically -- and develop sustainable added value and new contracts from existing relationships. In this role, you actively advise, systematically recognize potentials in the existing customer base and contribute measurably to the success of our agency through qualitative cross- and upselling. Your tasks <br /> • You work in sales back-office in our General Agency Burgdorf • You are the first and competent contact person for our customers on the telephone and at the reception • You conduct telephone and personal consultations and specifically recognize consultation and closing opportunities in the existing customer base • You create tailor-made offers, adjust insurance coverage according to needs and mutate customer data • You actively strengthen and expand existing customer relationships, identify cross- and upselling potentials and convince new customers with your open manner • You answer incoming written customer inquiries independently, efficiently and with quality awareness according to the specifications of Visana <br /> Your profile <br /> • You have a commercial apprenticeship and experience in customer contact or sales • You enjoy advising customers holistically, solution-oriented and bindingly • Ideally you have a VBV certification • You communicate clearly, friendly and convincingly -- even in demanding conversation situations • Your German skills are very good; any further language is a plus • You work in a structured, reliable and result-oriented manner and are confident in using the common Office programs <br /> Here you can learn more about Visana from the perspective of our employees (https://www.visana.ch/de/visana/arbeiten_bei_visana/einleitung_und_uebersicht) Contact Laura Sommer HR Recruiting Partner 031 357 95 78 Cristian Sanz Head of Customer Service 041 226 21 56 About us We at Visana shape the future of healthcare -- with passion and innovation. Do you want to make a difference? Then you have come to the right place! With 922,000 private and 16,300 corporate customers, Visana is a leading Swiss all-branch insurer based in Bern. We accompany our customers in a wide variety of life situations -- from health and prevention to housing and mobility to individual solutions for companies. Take the next career step -- our team looks forward to meeting you!