Head of Department Red Cross Transport Service and assistance in public transport (80 - 100%)

• 01 July 2026 • 80 - 100% • Indefinite duration • Zürich (Oerlikon) Swiss Red Cross (CRS) of the canton of Zurich carries out important humanitarian missions on site in the fields of daily support, education and migration/social integration. We are looking for a committed and competent person starting in September 2026 or by agreement as ## Head of Department Red Cross Transport Service and assistance in public transport (80 - 100%) # The Transport Service and assistance in public transport department is part of the Daily Support sector and reliably accompanies people with reduced mobility to their medical appointments, therapy or for their participation in social life. As head of department, you guarantee with your team of thirteen employees and approximately 1000 volunteers a high quality of service and continuously develop the offer so that it also meets the needs of people in the future and remains viable. Here is what you accomplish with us: • You lead and develop the department, including the management and promotion of personnel • You successfully implement organizational changes with your team • You continuously optimize and develop services and processes, thereby ensuring high quality • In collaboration with the internal IT service, you are responsible for the central systems of the transport service as well as their development and maintenance • The planning, budgeting and reporting of the department are under your responsibility • By maintaining internal and external networks, you strengthen collaboration and occasionally participate in national projects and committees • As an interface with the sector management and other departments, you promote intersectoral collaboration • You actively participate in daily operations (customer service, planning and administration) • With the regional managers, you ensure the recruitment, support and appreciation of approximately 1,000 volunteers Here is what convinces us about you: • Several years of experience in managing teams with varied roles and functions in a service environment, ideally in the fields of customer service, planning or internal administration • Commercial training or equivalent qualification with a strong service and customer orientation • Good understanding of processes as well as experience in managing indicators, analyses and reportings as a basis for decisions • Affinity for IT and digitalization themes, experience with Office 365 as well as ERP or CRM systems is an advantage • Joy of actively participating in changes and thinking intersectorally, even in stressful situations • Excellent communication skills, empathy and skill in managing different groups of interlocutors • Structured, solution-oriented and autonomous way of working • Joy of collaborating with volunteers and appreciation of their commitment as a fundamental pillar of our offer What we offer you: A fruit basket, a modern working environment and 6 weeks of vacation? This has been a norm for us for a long time! In addition to generous employment conditions, we also convince with internal training, common activities and great colleagues in a dynamic team. Above all, you carry out a meaningful mission with a direct human and societal impact. About us: For more than 125 years, we have been committed to more humanity in the canton of Zurich. With our employees and more than 2,400 volunteers, we support people in their daily lives, promote social integration and strengthen health, self-determination and education. Our work is based on the fundamental principles of the Red Cross, the needs of the population and societal developments throughout the canton of Zurich. In collaboration with public authorities and partner organizations, we create reliable and impact-oriented offers that help where there is a lack of relief, guidance or social participation. Ready for more humanity in the canton of Zurich? We look forward to your complete online application with photo. For any questions, Nadja Marugg, head of Daily Support, is at your disposal. ? 044 388 25 30 Swiss Red Cross Canton of Zurich Human Resources Thurgauerstrasse 36/38 8050 Zurich