Customer Service Agent with field service (m/f/d) 100%

• 17 October 2026
• 100%
• Indefinite duration
• Zürich

SUISA, the cooperative of music authors and publishers, enables the valuation of music. Join a dynamic and committed team with a stimulating work environment.

Tasks ##

• Advise clients on the use of music.
• Perform client visits and regular checks.
• Process client requests and document information.

Skills ##

• Completed commercial training and experience in customer service.
• Excellent communication skills in German and French.
• Passion for music and ease with digital tools.

SUISA makes music possible ##

SUISA makes music possible

SUISA is the cooperative of music authors and publishers. More than 41,000 composers, lyricists and music publishers are organized in this company founded in 1923. SUISA ensures that music is used publicly and that music creators are fairly remunerated for this use. With sister companies worldwide, it defends the rights of a total of two million authors and publishers. SUISA employs more than 200 collaborators at the sites in Zurich, Lausanne and Lugano.

For the customer service department, which performs the collection of remunerations according to GT3a (ambient music) and music on websites for more than 100,000 clients, we are looking for a dynamic and reliable person immediately or by arrangement.

These activities will excite you ##

• Assistance and advice to clients on the use of music as well as clarification of necessary authorizations
• Regular interventions in field service about one day per week - for client visits, checks and occasional advice during events
• Processing of client requests by telephone and in writing
• Active outbound calls to clarify the use of music, verify cancellations and advise on necessary authorizations
• Identification of new potential clients and development of existing client relationships
• Maintenance and updating of master data
• Carrying out research work
• Recording and documentation of client and usage information
• Support of the team in administrative tasks

What characterizes you ##

• Successful commercial training
• Several years of professional experience in customer service required
• Additional training in the field of customer service, inbound or outbound is an advantage
• Very good knowledge of German orally and in writing as well as good knowledge of French for client advice; knowledge of English and Italian is a plus
• Valid category B driver's license for interventions in field service
• Proficiency in MS Office programs and digital tools
• Autonomous, reliable and structured way of working
• Ability for rapid assimilation and great efficiency in daily life
• Pronounced team spirit and strong commitment
• Communicative and charismatic personality with a confident presence
• Agile personality, open to changes
• Great passion for music

What you can expect ##

We offer you the possibility to invest yourself precisely where your strengths and interests lie. As an attractive employer, we create a working climate where innovation and cohesion go hand in hand. Our long-standing collaborators shape our team and ensure a warm corporate culture in which you will feel at ease from the start.

Become a member of a company where your personality and your strengths are at the forefront - an environment marked by long-standing collaborators, a stable working framework and modern technologies.

More information about our working conditions here:
https://job.suisa.ch/bieten.html

Do you feel concerned? We look forward to receiving your application with photo via the application portal.

Please note that we cannot consider applications by e-mail. Furthermore, this position is filled without external recruitment service providers. Thank you very much for your understanding.