Clerk in Customer Service for Health Provision

80-100%, Winterthur / Smart Working Temporary from September 2026 to January 2027   Shape your future-- together with us!   AXA Gesundheitsvorsorge was founded in the summer of 2017 and now has over 200,000 customers in its portfolio. The offering of Gesundheitsvorsorge includes supplementary health insurance as well as innovative services such as the change and invoice service. With these Switzerland-wide unique services, our customers not only save hard cash, we also take over the administrative effort for them. Save time or money? At AXA, you can have both!   In the customer service of AXA Gesundheitsvorsorge, we stand by our customers with all concerns regarding their insurance. We offer comprehensive support, whether it is individual advice on our products and their contracts or clarifying questions regarding the change of basic insurance. Our goal is to offer the customers a stress-free and positive experience by putting their needs at the center and responding competently to their concerns. To reinforce our dedicated team, we are looking for motivated employees who support our customer service with passion and empathy. The temporary employment between September 2026 to January 2027 offers the opportunity to gain valuable experience in a dynamic environment.   AXA is the No. 1 pension partner in Switzerland. With our diverse and progressive products in the areas of health as well as private and occupational pension provision, we create freedom and security for our customers so that they can design their lives carefree.      What awaits you • You take over the professional care and processing, mainly via telephone, of all inquiries regarding supplementary health insurance as well as the change service for basic insurance • You also take over care via non-voice channels such as e-mail or chat for inquiries regarding supplementary health insurance as well as the change service for basic insurance • You are responsible for mutations of customer data including individual solution finding for various collection inquiries • You ensure support for the customer portal MyAXA and the change service platform and help our customers to use the available functions optimally • You actively contribute to the team, promote knowledge exchange and always keep our customers' needs at the center   What you bring with you • Very good oral and written language proficiency in German and at least one other national language (French or Italian) • Joy in customer contact, helpfulness as well as empathy with the goal of offering every customer the best possible solution • You have a quick grasp, enjoy working in a team and complement it with your commitment and perseverance • You have motivation and drive to take responsibility in an agile team, to work independently and to advance customer-oriented solutions   What we offer you We are convinced: satisfied employees bring the best performance. Therefore, we invest in benefits that offer perceptible advantages - beyond the usual.    Flexibility and freedom: Smart Working (flexible working model) annual working hours, 5 weeks vacation (from age 50, 6 weeks), vacation gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year   Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging, personal situations   Provision and insurance: Attractive pension fund with extensive supra-obligatory benefits including optional savings options, up to 30% discount on insurance products   Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the benefit platform Swibeco, discounted lunch or Lunch-Card, Smart Working allowance CHF 200 per year   Mobility: Reimbursement for Half-Fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles     Healthy balance in everyday work life: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & Mental Health     Development: 3 days individual learning time, free coachings, large range of learning & development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer assignments (environment & social)     Your future place of work  General-Guisan-Strasse 42, 8400 Winterthur      Apply now!    Do you have questions or further concerns? Diana, Carbognin, Recruiting is happy to help you via email diana.carbognin@axa.ch.   You can find more info about the application process here.        Diversity and inclusion are close to our hearts at AXA Openness, respect and appreciation of differences and similarities are essential features of working at AXA Switzerland. We want to promote equal opportunity and also reduce barriers in the application process.    If you due to disability