ICT 1st & 2nd Level Supporter:in [Ref: 2615]

ICT 1st & 2nd Level Supporter:in (a) [Ref: 2615] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly searching for IT specialists and managers for our customers. In doing so, we place the highest value on ensuring that applicants, clientele, and jobs match optimally For our long-standing customer, we are looking from September 2026 for a committed, responsible, and team-oriented personality as ICT 1st & 2nd Level Supporter:in (a) [Ref: 2615] Your tasks Support and advise end users regarding technical questions and change requests, including independent end-to-end processing in 1st & 2nd Level Support Receive, analyze, and resolve fault reports as well as forward more complex cases to the 2nd Level Support Manage user and access permissions as well as create and maintain technical documentation Record, classify, prioritize, and assign tickets in compliance with the required quality standards Process orders and provide competent advice to users regarding ICT work equipment Your profile Completed IT training or career changer with high IT affinity Sound experience in the Service Desk and IT support Experienced in IT Service Management Confident handling of M365 and common ticketing systems Impeccable reputation required Very good German skills (Level C2) as well as Italian and/or French skills (at least Level B2) are required Your chance Individual development and further training opportunities Flexible and modern working environment Pleasant team culture and appreciative working atmosphere GA subscription Details about this position Start of position from September 2026 Work location Bern area Temporary indefinite employment relationship Full-time position 100% jpid0ee5b06jm jit0728jm jiy26jm