Commercial Customer Service Employee (m/f/d)

7Days is a medium-sized, owner-managed company operating in Switzerland with proven long-standing expertise in the transport, sales, and media sectors. We are constantly expanding our diversified service portfolio, with a focus on sales and logistics solutions, across 11 of our own locations throughout Switzerland together with our approximately 300 dedicated employees.
To meet the high requirements and needs of our customers as well as to successfully implement the targeted growth in the Food/FMCG logistics sector, we are looking for reinforcement in our team.

Your main tasks:

• Support of our customers in 1st level support
• Processing of inquiries regarding orders, deliveries, and complaints
• Telephone contact with customers in German, French, and Italian
• Processing and control of transport orders
• Informing our customers in the event of disruptions, deviations, or delivery delays
• Checking shipments for completeness and correct processing
• Checking scans, barcodes, and return labels
• Monitoring and clarification of overdue shipments
• Clarifications regarding incorrect returns and missing packages
• Creation of evaluations in the complaint management system
• Maintenance of lists, documentation, and administrative documents
• Support in the optimization of workflows and internal processes

Your profile:

• Completed commercial training or a comparable training or several years of professional experience in a similar function
• Experience in commercial customer service, administration, logistics, or transport processing
• Very good German skills as well as good to very good knowledge of French and Italian
• Enjoyment of telephone and written customer contact and a strong understanding of service
• You work reliably, carefully, and in a structured manner and maintain an overview even with multiple tasks
• You think in a solution-oriented manner and act independently
• You communicate in a friendly and professional manner – even in demanding customer situations
• Good PC user skills and enjoyment of working with different systems and digital applications
• You enjoy working in a team and can make decisions independently
• You have a good understanding of logistical processes and can grasp connections quickly

Your perspectives:
A varied task in a dynamic environment where customer contact, logistics, and organization are interconnected. You are in the middle of daily business, have a direct influence on customer satisfaction, and work closely with various areas of our operations
We look forward to receiving your complete application documents via the applicant form.

Currently, we are not accepting dossiers from recruitment agencies.

Baumbast Marina
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