Team Intervention Manager (h/f/d)

• 10 July 2026 • 100% • Indefinite duration • Winterthur Team Intervention Manager (h/f/d) Presentation The team intervention manager leads the rapid response engineering team of WinGD ("Flying Doctors") which supports complex lifecycle issues, from R&D transfer to the end of warranty. This role ensures rapid and technically reliable support for the Product Service and Lifecycle Operations, leads the analysis of the root causes of systemic problems, and provides an essential technical bridge between R&D, engineering, and engine manufacturers. The position creates the necessary technical depth to stabilize fleet performance, reduce CoPQ (Cost of Poor Quality), and strengthen customer trust. Responsibilities: • Lead and develop a multidisciplinary intervention team (RCA specialist, data engineer, senior engineers) providing rapid support for complex lifecycle cases • Ensure rapid mobilization and structured management of high-impact customer problems escalated from Product Service and Warranty • Conduct systematic analysis of root causes and ensure solid technical conclusions for engineering, product management, and R&D • Collaborate closely with R&D and engineering to validate hypotheses, confirm design-related issues, and accelerate the implementation of corrective measures • Coordinate with LPC CN/KR and local engineering resources to collect field data, reproduce problems, and support on-site interventions if necessary • Work closely with Product Service to ensure consistent communication, transparency of problems, and a aligned message towards engine manufacturers and owners • Ensure appropriate documentation, reporting, and knowledge capitalization for all intervention team activities, integrating lessons learned into lifecycle and design improvements • Monitor systemic problems, support prioritization, and contribute to reducing their recurrence via structured improvement loops • Promote a proactive, solution-oriented, and customer-centric mindset within the intervention team and across Lifecycle Operations Requirements: • Master's degree in mechanical engineering, marine engineering, energy systems, or comparable technical discipline • More than 10 years of experience in engineering, product support, field service, R&D support, or lifecycle operations in a complex industrial or maritime environment • Solid practical technical experience with engine systems, ideally including 2-stroke engines and/or future fuel technologies • Proven experience in root cause analysis and systemic problem-solving (e.g., RCA, CAPA/8D), including validation of corrective measures • Demonstrated ability to lead and coordinate multidisciplinary teams of experts under time pressure • Experience working across R&D, engineering, Product Service, warranty, and local organizations (LPC) • Comfortable with direct customer interaction, including technical discussions with engine manufacturers and owners • Structured, analytical, and solution-oriented mindset, with a strong focus on execution and results • Proficiency in English; German and/or Mandarin are a significant advantage; availability for international travel Our offer: • An opportunity to shape the sustainability and environmental impact of the maritime industry. WinGD is at the forefront of technology that shapes the future of maritime transport • A dynamic working environment, combining a long history of technological expertise with cutting-edge innovation within a global network • Award-winning and extraordinary products • Multicultural and interdisciplinary teams offering diverse perspectives and collaborative thinking • Dynamic and interactive working conditions. WinGD offers a non-hierarchical and agile structure where contributions and ideas are welcome • Internal technological training and opportunities for professional development