Professional or Senior IT Supporter (a) 100% [Ref: 2781]

Your tasks: • Analyze and resolve simple incidents in remote support • Record, classify, prioritize, assign, and close tickets • Escalate more complex issues to 2nd- or 3rd-level support • Implement installation and configuration specifications • Manage users and permissions • Support ensuring the availability of hardware, software, and networks • Maintain and document knowledge in the knowledge base Your profile: • Completed training as an IT specialist EFZ At least 3-4 years of professional experience in IT support or service desk • Secure handling of ticket systems and practical experience in processing incidents and service requests • Willingness to work in 7x24 shift operation, including weekend, holiday, night work, and standby • Enjoy direct contact with users and a service-oriented way of working • Trustworthy personality with a flawless criminal record and debt enforcement register extract • German language skills at level C2 are required • Additionally, French and/or Italian language skills at least at level B2 (will be tested in the first interview) Your opportunity: • Attractive, modern working environment in the heart of Bern • Varied tasks with exciting challenges • Dynamic, team-oriented environment Details about this position: • Job start immediately • Place of work Bern area • Unlimited employment relationship • Full-time position 100%