Head of Office // Management

Die Dargebotene Hand / Tel143 offers around the clock anonymous and free counseling for people in difficult life situations and crises. The non-profit association Tele-Hilfe Basel is the Basel regional office of Die Dargebotene Hand / Tel143 and additionally takes over the night and weekend service for the emergency number 142 of Opferhilfe.

Around 50 volunteer employees, together with our small, professional office, contribute to ensuring that people in the Basel region can find an open ear at any time.

Our organization is undergoing a further development that is being accompanied externally. In this process, role descriptions are being created and processes are being sharpened. Much is still in the making and in change. The new head of the office is intended to support this development and actively help shape it through clear responsibilities and reliable processes.

Head of Office // Management

Workload by arrangement | exact distribution of roles to persons by arrangement | start of position immediately or by arrangement

Your tasks

• Operative management of the office as well as responsibility for the leadership, coordination, and quality assurance of ongoing work.
• Personnel management of the employees and further development of a clear and reliable cooperation within the office.
• Implementation of the strategic and organizational requirements of the board as well as regular reporting and preparation of sound decision-making bases.
• Responsibility for budget, ongoing finances, and annual financial statements in cooperation with the external fiduciary and the auditing body.
• Institutional fundraising as well as maintenance and further development of relationships with foundations, churches, cantons, and other financing partners.
• Supervision and further development of cantonal service contracts.
• Representation of Tele-Hilfe Basel towards authorities, umbrella organizations, partner organizations, media, and other stakeholders.
• Networking and cooperation with social institutions in Basel as well as participation in relevant working groups.
• Close and appreciative cooperation with the team of around 50 volunteer employees as well as ensuring good framework conditions for volunteer work.
• Further development of clear processes, responsibilities, and internal workflows.
• Coordination of recurring administrative and organizational tasks as well as support for the board during meetings, reporting, and committee work.

Your profile

• Provable leadership experience, ideally in a smaller organization, office, or comparable management function.
• Strong organizational strength, independent and structured way of working, as well as the ability to set priorities and consistently bring topics to completion.
• Networked and analytical thinking combined with high implementation strength and confident handling of changing requirements.
• High social and communication competence with a clear and appreciative understanding of leadership, good self-management, confident appearance, and the ability to involve and empower employees and volunteers.
• Experience in volunteer management or in the leadership and support of people committed as volunteers, as well as a pronounced understanding of the specifics of an organization strongly supported by volunteer work.
• Ability to confidently, bindingly, and appreciatively moderate different expectations and demanding conversation situations.
• Good understanding of finances, budgeting, and organizational management.
• Confident written and oral communication in German as well as confident handling of common digital work tools.

Also an advantage are

• Experience in the NPO, social, or health sector.
• Experience with institutional fundraising and public financing partners.
• Good networking or knowledge of the political, social, and institutional structures of the Basel region.
• Personal experience with volunteer engagement.
• Practical understanding of impact measurement and quality development.

Your working environment
You manage an office in Basel, around 15 minutes by tram from Basel SBB. In addition to the management, the office currently consists of the areas of education and further training as well as administration/assistance. You work closely with the honorary board, the team of around 50 volunteer employees, as well as external specialist partners.

This offers you the opportunity to actively help shape structures, responsibilities, and processes while simultaneously building upon an established and regionally anchored organization.

The function also includes the regular assumption of on-call duties. In this context, support from volunteers may be required, who are confronted with people in acute crisis situations or with suicidality. Therefore, the willingness to complete the internal training course of Tel 143 as part of the induction is required.

We offer a meaningful leadership task with high personal responsibility and much scope for design. Our working environment demands high commitment and simultaneously offers variety, enriching encounters, and contemporary working conditions.

Application
We look forward to your application. Please also let us know which workload is suitable for you.

Please send your dossier with cover letter, CV, and relevant work certificates by 8. November 2026 to philippe.hofstetter@143.ch.

For a telephone callback regarding questions about the position, please send an email to philippe.hofstetter@143.ch with your telephone number as well as possible time slots.

Further information about us at www.basel.143.ch.

Basel

Permanent position

Published on 19.10.2026