Appointment Coordinator Polyclinics 80-100% (temporary)

Area

PZM Appointment Coordination

Workload

80-100%

Start date

immediately or by arrangement

Department

For patient and referrer management for the Polyclinic area, we are looking for an Appointment Coordinator Polyclinics 80 - 100% temporary until

Do you want to make a direct contribution to excellent patient care with your work? Then become part of our Central Patient and Referrer Management (PZM), the central hub for patients, families, referrers and internal specialist departments at UKBB.

In this role, within a team of 10 employees, you will take over the organization and coordination of patient registrations, appointments and information flows for the polyclinics. As the central contact person for patients, parents as well as internal and external partners, you ensure a smooth process. With your versatile involvement in administrative tasks, you contribute significantly to optimal patient care and efficient operations. In doing so, you can expect varied tasks in a dynamic environment with close interdisciplinary cooperation and direct contact with various stakeholder groups.

Main tasks

• You receive patient registrations with the highest professionalism and process them carefully
• You organize and coordinate appointments, both in person and by telephone, and take over the provision of information as well as the adjustment of appointments
• You act as the central contact person for patients, parents as well as internal and external referrers and ensure a smooth flow of information
• You actively participate in the optimization of processes and take over delegated tasks to support an efficient operational workflow
• You carry out administrative activities conscientiously and thus contribute to a structured and service-oriented way of working

Requirements

• You have a completed EFZ training as a medical practice assistant (MPA), medical secretary or clerk with sound knowledge of medical terminology and at least two years of professional experience
• You work in a structured, calm, efficient and independent manner and are able to set priorities, while convincing through high social competence and openness to an intercultural environment
• You are characterized by a strong service orientation, high flexibility as well as a strong sense of responsibility and quality and value interdisciplinary cooperation
• You are proficient in using MS Office, KISIM (an advantage) and have good communication skills
• You are proficient in the German language in speaking and writing. Foreign language skills in English or French are an advantage.

We offer

• Look forward to a varied and exciting activity in a modern, future-oriented working environment
• Regular working hours from Monday to Friday for optimal planning
• A motivated and open-minded team that creates a professional working atmosphere
• Benefit from attractive and contemporary employment conditions

Further information

Further information about the position will be gladly provided by Ms. Yvonne Schröder, Head of PZM, T .

For general questions about the position or the application process, our HR team will be happy to help you, telephone.

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