Hotel Concierge (m/f/d) for the winter season 26/27

Our five-star hotel in the heart of Zermatt has been welcoming guests from all over the world since 1879. The Grand Hotel Zermatterhof combines tradition, timeless elegance, and personal hospitality with the unique mountain scenery around the Matterhorn. Our versatile gastronomy ranges from fine dining with Valais ingredients to a French brasserie and traditional Swiss specialties such as fondue and raclette. To strengthen our team, we are looking for warm, motivated personalities. We look forward to your application. Your tasks: Professional care and advice for our guests regarding all concierge services Acceptance and processing of guest wishes, reservations, and special requests Support with check-in and check-out as well as organization of transfers, excursions, and tickets Coordination with internal departments to ensure a smooth process for our guests Ensuring highest quality standards according to LQA guidelines Close cooperation with the Front Office and other service areas, especially with VIP and special requests Maintaining discretion, professionalism, and a well-groomed appearance at all times Willingness to work nights and shifts as well as flexible deployment according to guest needs Your profile: Completed training and sound professional experience in a comparable concierge or guest relations position, ideally in 5-star hospitality Very good German and English skills, French or other foreign languages are an advantage Strong service orientation, empathy, and professional guest care Well-groomed appearance, confident demeanor, and high communication skills Independent, structured way of working, teamwork, and sense of responsibility Open-minded, conscientious personality with joy in demanding guest care Experience in working according to LQA standards and high quality awareness Resilience and flexibility, even with night and shift work We offer: A fixed-term employment in an appreciative and collegial working environment An attractive, performance-related remuneration Accommodation and meals are available A versatile, exciting, and varied activity A comprehensive benefit package within the Zermatt Hospitality Group AG with attractive discounts in our gastronomic establishments as well as special overnight rates for family members and friends Further education and development opportunities including via Typsy, with recognized modules Internal language courses to promote your personal and professional development Free use of the fitness and wellness areas during off-peak hours Further information about the Zermatt Hospitality Group AG can be found at www.zermattjobs.ch