Receptionist

Job Profile – Receptionist Department: Reception / Front Office /spa/restaurant Hierarchical Superior: Under the responsibility of the Head of Reception, the Assistant Head of Reception or the Front Office Manager Workplace: Luxury hotel establishment – 5-star hotel, private residences and prestige chalets. Contract Type Seasonal CDD Full time Variable hours including weekends, public holidays, evenings and periods of high activity. Job Mission The Receptionist is the first point of contact for the establishment's clients. He/She ensures a personalized, warm and professional welcome throughout the stay, guarantees the smooth management of arrivals and departures, responds to client requests and ensures an experience in accordance with the establishment's standards of excellence. Main Responsibilities Welcome and client relations Welcome clients with courtesy, professionalism and discretion. Ensure check-in and check-out procedures. Present the establishment's services and provide useful information on the services offered. Respond to client requests and ensure follow-up until resolution. Anticipate client needs to guarantee a personalized experience. Handle simple complaints and pass complex situations to management. Administrative management Perform administrative formalities related to the arrival and departure of clients. Verify and update information relating to reservations. Manage client files in the hotel management software (PMS). Prepare invoices and proceed with payments in accordance with internal procedures. Control the accuracy of cash operations and participate in daily closings. Operational coordination Ensure liaison between the different services of the establishment (Housekeeping, Conciergerie, Catering, Spa, Maintenance, etc.). Inform teams of arrivals, departures, specific requests and special events. Ensure the proper preparation of rooms in collaboration with Housekeeping. Participate in the management of reservations and availability when necessary. Sales and advice Promote the establishment's services (restaurants, spa, activities, transfers, etc.). Perform additional sales (upselling and cross-selling). Advise clients on tourist activities, transport and available services. Participate in client loyalty. Quality, security and compliance Apply the establishment's quality and service standards. Respect internal procedures and confidentiality policies. Ensure client security and report any unusual situation. Participate in compliance with emergency procedures. Desired Profile Training Training in hospitality, tourism or reception (CFC, BTS, hotel school or equivalent). Additional training in client relations is an asset. Experience First experience in reception desired. Experience in a high-end or luxury hotel establishment is an advantage. Motivated recent graduates are also welcome. Technical Skills Excellent mastery of reception and client relations techniques. Good knowledge of hotel management software (PMS such as Opera, Protel, Mews or equivalent). Mastery of Microsoft Office tools. Good administrative and cash operation management. Knowledge of upselling techniques. Personal Skills Excellent presentation. Sense of service and welcome. Excellent interpersonal skills. Organization and rigor. Reactivity. Attention to detail. Discretion and confidentiality. Team spirit. Ability to manage multiple tasks simultaneously. Good stress management. Languages Fluent French and English (oral and written). A third language is an asset (German, Italian, Spanish, Russian, Arabic or other depending on the international clientele). Special Conditions Work in variable hours, including weekends, public holidays and morning/evening rotations. Prolonged standing work. Compliance with presentation standards, wearing the uniform and confidentiality rules. Availability according to operational needs. Performance Objectives Guarantee a welcome and service in accordance with the establishment's standards. Ensure efficient management of arrivals, departures and client requests. Contribute to client satisfaction and loyalty. Optimize additional sales of the establishment's services. Respect internal procedures and quality standards. Actively participate in the establishment's image of excellence. Sought Qualities Sense of welcome. Client orientation. Professionalism. Excellent presentation. Rigor. Reactivity. Availability. Team spirit. Sense of responsibility. Adaptability.