Customer Service Clerk

Start date: AS SOON AS POSSIBLE Rate: 100 % Your future activity: Ensuring the processes of our customer service • Processing of telephone & written orders (in French and German) • Processing of incoming / outgoing calls (in French and German) • Processing of special orders (promotions, OPPO, etc.) • Processing of complaints • Processing of emails • Management of customer invoices • Management of customer inquiries • Various tasks related to logistics and sales • Coordination with our carrier in German-speaking Switzerland • Communication of delivery schedules for public holidays Your profile: • CFC in a commercial or sales branch with experience in a customer service department (2 to 3 years) • Language: Mastery of Swiss German (imperative/fluent) is required and German (level B2) • Organized, autonomous person, ease in matters of communication • Comfortable with common IT tools (office)