Service Innendienst CTS 100%

Service Innendienst CTS 100% (all) BWT Schweiz, consisting of the companies BWT AQUA AG and BWT AQUA Pharma & Biotech AG, has its headquarters in Aesch BL and employs around 500 employees. Both companies are part of the BWT group. BWT is Europe's leading water treatment company with more than 80 subsidiaries and affiliated companies and over 6500 employees worldwide. BWT has set itself the task of developing, producing and marketing water technologies that offer people a better quality of life. The industry is provided with economically and ecologically sensible solutions in water treatment. Our portfolio of technologies and products covers all areas of water treatment from water intake to consumption. In our main areas of water treatment for industry, trade and private households, pure water and drinking water dispensers, we ensure perfect water in everyday life. Our offer is rounded off by a comprehensive service. To strengthen our Service Innendienst team in BWT AQUA AG, we are looking for you as: Service Coordinator Commercial Technology System 100% (all) About this position Are you excited about the task of not only coordinating complex service processes operationally, but also actively further developing and shaping digitalization in the service area? Do you understand technical systems, think in a process-oriented way and enjoy integrating digital solutions into the service routine in a meaningful way and continuously optimizing them? Then you are exactly right with us. Your tasks Scheduling and coordination of our service technicians for maintenance, repairs and commissioning Processing of spare part requests including identification of the required components, quotation creation and deadline monitoring Creation of service offers for maintenance, repairs, conversions and spare parts Introduction, application and continuous further development of digital service solutions (ERP, service and documentation systems) Analysis, optimization and digitalization of existing service processes Technical and administrative support for our service technicians Maintenance and administration of master data, service contracts and service histories in the ERP system Close cooperation with the departments Service, Technology, Sales and IT Your profile Technical basic training with further education in the field of digital business processes, business informatics or similar - or solid practical experience in the development and implementation of digital service processes Experience in service innendienst or technical field service, ideally in an industrial environment Good knowledge of ERP and service management systems as well as their processes Distinct process understanding and pleasure in critically questioning existing processes and further developing them in a forward-looking manner Innovation joy and the ability to successfully implement changes and inspire employees for new solutions Independent, structured and solution-oriented way of working The special thing about this position We are not looking for a person who simply manages existing processes. We are looking for someone who actively shapes the service, recognizes opportunities and makes a sustainable contribution to the further development of our service area with creative ideas and pragmatic solutions. If you enjoy questioning what exists, using digital possibilities in a meaningful way and shaping the service of tomorrow together with our team, we look forward to getting to know you. This is BWT Flat hierarchies and a family-friendly, appreciative working environment Lived du culture up to the top management level Long-standing, committed colleagues who carry our values An experienced, well-rehearsed team that supports you in your new task ... and simply that we mention it: fruit bowl, free coffee, water from our water dispensers à discrétion - the latter, of course, in a company where everything revolves around water. Do you find yourself in this description? Then we look forward to your application! Mr. Lämmle will be happy to provide information: For better readability, we use the male form. But we are looking for the right person. For this application, we only consider direct applications. jpidb60e1c9jm jit0727jm jiy26jm