Service Center Clerk 100% D/F

For our client, an innovative and digitally oriented health insurance company, we are looking for a committed personality in customer service. The company stands for modern health solutions, simple processes, and strong customer centricity. We are looking for a service-oriented, communicative, and empathetic person who enjoys customer contact and convinces with a sympathetic manner. You enjoy working in a dynamic, mixed team of around 15 people, contribute actively, and maintain an overview even in demanding situations. Service Center Clerk 100% D/F What awaits you at our client Collaboration in a well-coordinated, approximately 15-member customer service team with strong team cohesion A corporate culture that focuses on individual responsibility, trust, and further development Modern working methods with a focus on digitalization and efficient processes An environment in which customer service is not just support, but actively contributes to customer loyalty and development Contemporary employment conditions as well as flexible working models Your tasks You are the first point of contact for customers and represent the company externally. Processing customer inquiries in 1st level support via telephone, e-mail, chat, and other channels Providing information on products, services, billing, and administrative topics Support with mutations as well as maintenance of insured person data Active recognition of coverage gaps and forwarding corresponding leads to sales Reactive creation of offers as well as processing of document requests Ensuring high service quality and a positive customer experience Your profile Completed training or Matura Pronounced customer orientation and enjoyment of direct customer contact Experience in customer service is a must, ideally in a health insurance environment Completed VBV certification or willingness to complete it Very good German skills as well as good English and Italian skills or French skills Structured, reliable, and resilient way of working Confident handling of MS Office and CRM systems If this position does not quite meet your expectations, you are still welcome to get in touch with us. Thanks to our over 15 years of experience in the commercial sector, we will check suitable alternatives together with you, tailored to your requirements and goals. Together we want to grow and accompany you in your personal and professional development. jpid377c4d7jm jit0729jm jiy26jm