Process Owner in Customer Service

Process Owner (m/f/d) in the area of customer service This is us Viessmann Climate Solutions, as part of Carrier Global Corporation, was founded in 1917 as a heating technology manufacturer and is today a leading global provider of efficient and systemic climate and renewable energy solutions for the residential and commercial sectors. We cover all applications: heating, cooling, ventilation, water and air quality, energy generation and energy storage for the residential and building sectors. Our integrated solution offering seamlessly combines products and systems via digital platforms and services into a holistic climate and energy solution, creating a secure and reliable comfortable climate for our users. All activities are based on our corporate mission statement "We shape living spaces for future generations" and our employees play an active role in the energy transition with passion. Be a part of this exciting journey. Visit our website: Viessmann Climate Solutions | Viessmann Climate Solutions(opens in new window) Build a career with confidence To strengthen our new service team, we are currently looking for a Process Owner (m/f/d) in the area of customer service in full-time at our location in Spreitenbach, Switzerland. In this position, you are responsible for the internal processes in customer service, their documentation, implementation and optimization. You lead improvement and reporting projects that enable efficient control of business activities. You ensure that the processes in SAP and our customer service applications function smoothly and are sustainably optimized. Tasks Development, introduction and continuous optimization of the IT systems in the area of customer service (telephony, SAP CS, NEO Schedule etc.) Definition, implementation and further development of efficient service processes at Viessmann Schweiz Close cooperation with the regional customer service managers, the business development departments as well as the management of the internal customer service Support during the introduction of new digital tools and ensuring their acceptance by the users Technical support for the specialist departments regarding system-related questions and process adjustments Monitoring the sustainable use of the systems and identification of optimization potential in the workflows Definition and monitoring of key performance indicators for customer service. Requirements Commercial or technical basic training, supplemented by a degree in the field of computer science or an equivalent qualification (MAS/BAS) Sound knowledge of service processes (back office, planning, service products) Experience as an SAP superuser (ideally in the CS module) Proficiency in the German language and English skills at B2 level; knowledge of [missing word, likely French/Italian] is an advantage Our offer: Our employees are the key to bringing our vision to life. Based on this conviction, we have created benefits: Permanent employment in a successful company where new technologies meet a modern workplace culture At Viessmann Climate Solutions, you get 25 days of paid vacation per year and from the age of 50 you even benefit from 30 vacation days annually Benefit from attractive offers for numerous brands and services with "Corporate Benefits" Our Viessmann Academy and external partners offer numerous professional and personal continuing education opportunities Think about later now and benefit from the above-average benefits of our pension fund Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We do our best every day to be a great employer that attracts, develops and retains the greatest talents. We want to create an environment in which people feel they belong and in which diversity and integration are the motor for growth and innovation. We offer enriching career opportunities, listen to the feedback of our employees and repeatedly challenge ourselves to be better. That is "The Carrier Way". Come to us and make a difference! jpid172cb87jm jit0834jm jiy26jm