Service Technician 1st Level Support 100%

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title: Service Technician 1st Level Support (m/f) 100%
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Service Technician 1st Level Support (m/f) 100%
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Zünd is a world leader in the development of digital cutting systems. As an independent family business, we have established strong market positions with innovative products in numerous areas of application. Our cutters are used around the globe by well-known companies from the graphic industry, the packaging, textile or leather industries, as well as by processors of composites.

To strengthen our Service & Support department, we are looking for an engaged and customer-oriented personality for technical 1st level support.

YOUR TASKS

• Independent execution of installations, maintenance and fault diagnostics at our Swiss customers' sites
• First point of contact and technical support from the home office
• Recording of malfunctions as well as structured documentation of cases in the ticketing system
• Occasional support at the headquarters in Altstätten and worldwide assignments to support branches
• Collaboration in the maintenance of support documents, knowledge base and internal instructions

OUR REQUIREMENTS

• Completed technical training, ideally in the fields of electronics, electrical engineering, mechatronics, automation, computer science or a comparable specialization
• Good technical understanding as well as enjoyment in systematically narrowing down malfunctions and finding customer-oriented solutions
• Affinity for software, networks and digital processes
• Structured, reliable and solution-oriented way of working
• Strong communication skills, patience and enjoyment in direct exchange with customers and internal specialist departments
• Very good German and French skills as well as good English skills in speaking and writing.
• Readiness for regular travel activity in Switzerland up to 80%
• Valid driver's license (category B)

We are interested in a long-term cooperation and are looking for new perspectives – for you and for us. Look forward to a challenge in a solid, internationally active family business with modern working conditions.

Do you recognize yourself in the job description?
We look forward to your application to Frau Banu Boduk

Zünd Systemtechnik AG

• Zünd Systemtechnik AG

Industriestrasse 8
9450 Altstätten SG

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