Dispatcher / Dispatcher 100%

At Kärcher in Switzerland, a team of over 160 people works at 4 locations to make the world a little cleaner. As a sustainable family business, we are convinced that important things must be cared for so that they last in the long term and their value is preserved in the future. Globally, Kärcher employs over 16'000 employees in 82 countries in a total of 160 companies. We offer WOW solutions worldwide around cleaning and care. In the everyday and in the extraordinary. With WOW products, WOW services and WOW service. Dispatcher / Dispatcher 100% (m/f/d) Your WOW tasks: Daily, proactive dispatching of service technicians as well as coordination of external subcontractors, taking into account urgency, geography and qualification of the technicians Telephoneic and written receipt, recording, planning and seamless monitoring of service, repair and maintenance orders in the CRM system Monitoring and ensuring material and spare parts dispatching for the planned service assignments in cooperation with the Supply Chain Creation, calculation and proactive follow-up of estimates, revision and maintenance offers Active repair and maintenance acquisition Obtaining offers and organization of third-party services if required Reporting and billing of third-party services Deputization within the dispatch team Your profile for our WOW team: Completed commercial basic training (EFZ) or technical basic training with commercial further training Several years of sound professional experience in a comparable function (dispatching, customer service) – ideally in the field of technical customer service Confident German and very good French skills or native French with very good German skills Good Google Workspace or MS-Office skills Strong organizational talent with a structured, analytical and solution-oriented way of thinking and acting High service and customer orientation (Service Excellence) Strong communication personality with high teamwork skills and assertiveness in dealing with various stakeholders Our WOW package: Opportunity to actively shape and further develop the field of tasks independently Family-like company culture Access to the advantage platform SWIBECO with attractive discounts Private accident insurance At least 25 vacation days, from the 41st year of age an additional 3 vacation days, from the 55th year of age an additional 7 vacation days as well as from the 5th anniversary of service one additional vacation day per year Lucrative discount on Kärcher devices as well as free rental Free parking Flexible working arrangements, ergonomic workplaces, home office (3 presence days per week) Support for internal and external further training jpidffe7529jm jit0731jm jiy26jm