Health Insurance Customer Advisor (VBV) / Conseiller(ère) en assurance maladie (AFA)

For our successful and innovative customer in Lausanne, we are looking for a

Health Insurance Customer Advisor (VBV) / Conseiller(ère) en assurance maladie (AFA) #

Employment: 100%

Location: Lausanne

Industry: Insurance

Publication date: 13.07.2026

Your tasks:

• Telephone consultation of insured persons and interested parties in French (Inbound)
• Providing information on various questions from all contact persons via telephone, chat & email
• Ensuring high customer satisfaction
• Constant monitoring of open pending items
• Any administrative as well as coordinative activities

What you bring with you:

• Completed VBV further training in the insurance industry (Intermédiaire d-assurance AFA)
• Training as a commercial employee (Kauffrau/Kaufmann) or training in the area of customer service
• Confident French in spoken & written form
• High customer and service orientation
• Strong communication skills

What you may expect:

• A varied activity in a motivated team
• Internal and external further training
• Career opportunities within the company
• Try & Hire employment with the option for a permanent position

Are you interested? Then get in touch today with Arian Sakiri - Telephone: 044 931 40 84 or via email (sakiri@workmanagement.ch). I will be happy to provide you with further details.