Senior IT Support Technician

Berne, Suisse (and home office) | 80-100% What you can contribute to <br /> • Ensure the proper functioning, maintenance, and development of customer-specific applications and resolve complex problems related to interfaces and data transmission • Coordinate, monitor, and manage the primary provision of services related to the directory service (Admin Directory), firewall, and network as well as other external providers • Locate, limit, and resolve complex disruptions affecting multiple systems (2nd and 3rd level support) in the area of applications and local infrastructure • Continuously optimize and automate internal support and operating processes where possible; keep operating manuals, instructions, and checklists up to date (especially for application operation) • Apply configuration instructions to the application environment and ensure compliance; manage authorizations and profiles <br /> What makes you unique <br /> • CFC in computer science, specialized higher education degree (university of applied sciences or university of applied sciences) and, if possible, certifications in service management • In-depth knowledge of configuration and support in Linux or Windows application environments • Several years of proven professional experience in IT support • Sense of communication, curiosity, stress resistance, and good organizational skills • Active knowledge of two official languages and good knowledge of English <br /> In a few words Your work begins when others run out of ideas. In this position, you will manage external service providers with confidence, resolve complex interface problems, and ensure operational continuity. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and the well-being of the population. • Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different perspectives. • Health at work We support and advise our employees on all questions related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> Exemplary, partnership-based, and sustainable At OFCL, building, acquiring, moving, advising are part of our DNA. Every day, we give our best with maximum enthusiasm for Switzerland, politics, and federal administration. Our office ensures that the 43,000 employees of the Confederation can perform their tasks. In doing so, we not only shape their work, but also set new standards in terms of sustainability. Additional information You can find more information on our website (https://www.bbl.admin.ch/fr/travailler-a-lofcl) / Candidate Journey (https://www.bbl.admin.ch/bbl/fr/home/das-bbl/arbeitgeber_bbl/stellenangebot.html) / LinkedIn (https://www.linkedin.com/company/53444728) / Instagram (https://www.instagram.com/bundesbauten/). Also, visit the page dedicated to employee benefits (https://www.stelle.admin.ch/fr/avantages). #travaillerpourlasuisse (https://www.linkedin.com/company/bundesverwaltung/) Please apply via our application management system. To do this, please click on \<\< Apply \>\>. Questions about the position Rony Gutjahr Head of Data and System Engineering, and Deputy Head of Production +41 58 46 28761 Questions about the application Martin Sutter HR Business Partner +41 58 46 92056