Front Office Agent

Introduction Welcome to the SwissEver Hotel Zug. Our doors lead to a hotel that has set itself the goal of giving its guests a convincing reason to return later during their stay. This task can only be accomplished with a competent, efficient, and responsible team that does not leave quality to chance. At SwissEver, performance, reliability, and quality awareness count. We are looking for people who take responsibility and practice their profession with professionalism. At the same time, you can expect a well-rehearsed, collegial team with short decision-making paths and uncomplicated collaboration. The SwissEver Hotel Zug in Cham belongs to the Swiss Canonica Group, an established company with operations in gastronomy, hotels, retail, and production. The group includes, among other things, restaurants, bars, shops, and chocolate boutiques at Geneva International Airport, as well as its own laundry and chocolate production. The SwissEver Hotel Zug in Cham is the first of its kind and serves as a model for future hotel projects of the group. We are looking for a service-oriented, resilient, and organized personality for the position of Front Office Agent. Your tasks The tasks of this function include: • Professional reception and care of our guests during the entire stay • Carrying out check-in and check-out processes • Processing reservations, inquiries, and complaints • Telephone and written correspondence with guests and business partners • Ensuring a smooth process in the front office • Responsible handling of the PMS system as well as maintenance of guest and reservation data • Keeping checklists up to date • Clean storage of all documents and correspondence in digital and physical form • Continuously retrieving and responding to emails • Correct cash handling and billing according to company guidelines • Active sale of rooms as well as implementation of up- and cross-selling measures • Responsibility for the order and cleanliness of the hotel entrance and lobby/front office • Close collaboration with housekeeping, service, and other departments • Compliance with quality, safety, and service standards Your profile You have a hotel school diploma or similar. You have professional experience at the reception of a hotel or in a comparable position. You work independently, organized, and reliably, and keep an overview even in hectic situations. A well-groomed appearance, professional manners, and a pronounced service orientation characterize you. Safe handling of MS Office and a PMS system (Protel & TC POS an advantage) is required. You have fluent German and English language skills. Other foreign languages are an advantage. We offer A responsible position with design possibilities in a collegial and professional working environment. Short decision-making paths, a motivated team, as well as parking and accommodation possibilities round off our offer. Have we aroused your interest? Then we look forward to receiving your complete application documents by email. Type of position 80%