IT Supporter 2nd Level

Today 8005 Zürich IT Support • Permanent employment Office Salary range 75'000 - 90'000 CHF 01 Future employer ## An established IT service provider with a focus on Microsoft technologies is looking for a committed supporter to strengthen the team. The company offers comprehensive IT services and enables work with modern Microsoft solutions in a professional environment. This position is aimed at technology-affine persons who want to competently support customers with IT challenges and further develop their expertise in the Microsoft ecosystem. 02 Your task ## • Care and support of customers with technical inquiries • Error analysis and solution of IT problems in the Microsoft environment • Documentation of support tickets and measures taken • Communication with customers to clarify technical requirements • Collaboration with internal teams for problem solving and optimization 03 Benefits ## • Participation in external further education • Independent organization of daily business • Flat hierarchies • Flexible working time arrangement • Career and advancement opportunities • Modern workplace • Regular team-promoting measures and company events 04 Your profile ## • Completed training in computer science with a focus on business informatics / support • In-depth knowledge of Microsoft technologies • Experience in technical customer service is required • Problem-solving competence for IT inquiries and troubleshooting • Communication strength for the care of different customer groups in German, English, and partly also French • Team ability and service-oriented work approach are important 05 Worth knowing ## • Varied IT projects with modern Microsoft technologies await the team • Close collaboration in a competent and helpful support team • Continuous further education in current MS solutions is actively promoted • Direct participation in customer projects and innovative IT solutions is possible • Varied challenges due to different customer requirements and industries