Head of Service «Communication and Collaboration» Focus M365 80-100%, (m/f/d)

• 01 July 2026 • 80 - 100% • Indefinite duration • Zürich ZHdK is one of the largest and most diverse art schools in Europe with approximately 2100 bachelor and master students. The fields of study and research include art education, design, film, fine arts, music, dance, theatre and transdisciplinarity. In the heart of Zurich, ZHdK is a dynamic place where passionate people from more than 75 countries work, study, teach, research and train. The school includes many exhibition and performance venues where students' project work is presented to the public. • The Information Technology Center (ITZ) of the Zurich University of the Arts (ZHdK) is composed of approximately 50 specialists who manage the IT infrastructure of ZHdK, lead projects, develop software and provide active support. • As part of a succession, we are looking for, immediately or by agreement, a person employed as Head of Service «Communication and Collaboration» Focus M365 80-100%, (m/f/d) # In this role, you are responsible for the management and continuous development of the institutional service «Communication and Collaboration» and its software products, provided by the IT department to all sectors of ZHdK. Join an experienced team of specialists and help us carry out the following varied tasks: • Service ownership & development: You are responsible for the design, operation and continuous development of the «Communication & Collaboration» service with a focus on Microsoft 365 products. • Application management: You manage the application portfolio in the fields of communication and collaboration, focusing on Microsoft 365 as well as complementary products outside the M365 portfolio. You ensure that applications function optimally and are consistently integrated into the digital workplace. • Digital solutions & automation: You create and accompany digital solutions based on Microsoft Power Automate, thus supporting the development of efficient workflows. • Requirements engineering & business analysis: You collect requirements from departments, analyze them and coordinate them with governance, engineering as well as with internal and external implementation partners. • Usage & adoption: In collaboration with business owners, you promote the optimal use of applications and ensure their targeted integration into existing workflows. • Training & support: You partially organize and provide training, create guides and help users to use M365 solutions effectively. • Communication & stakeholder management: You inform application users of disruptions, application messages and planned interruptions and are the central interlocutor for various actors within the framework of application management. • Coordination & collaboration: You coordinate collaboration between application users, IT services and external providers, assuming a lateral leadership role. • Projects, versions & deployments: You participate in the school's digitalization projects and support the specification, testing and deployment of application versions. Your profile: • Technical foundation & business understanding: You have a comparable IT or technical education at HF or FH level and have a good understanding of complex IT and application environments. • Communication & expression: You have confident oral and written expression in German as well as good knowledge of English. You can convey complex content in a comprehensible, audience-adapted and engaging manner. • Collaboration & negotiation skills: You work cooperatively with different interest groups, possess negotiation skills and find solution-oriented results even in the case of diverging interests. • Microsoft 365 & Power Automate: You have extensive experience in the Microsoft 365 field as well as with Power Automate and know the possibilities of practical and user-oriented implementation of digital solutions in the M365 environment. • Requirements engineering & solution development: You have experience in requirements engineering and in creating solutions in the M365 environment. You can collect, analyze and transform departmental requirements into viable solutions in a structured manner. • Communication & Collaboration: You have experience in the field of Communication & Collaboration and understand how modern communication and collaboration solutions effectively support the digital workplace. Ideally, you have already worked as a service manager or in a comparable function. • Assets: Professional certifications in the Microsoft 365 field are an advantage. What you can expect from us Your new professional field is located in the exciting and stimulating context of an international art and design school, with a workplace in the dynamic Toni-Areal in Zürich-West and, by agreement, via teleworking. The employment conditions are governed by cantonal personnel legislation. Your contacts for more information Patrice Huber ( patrice.huber@zhdk.ch), Digital Workplace Manager Alessia Consorti ( alessia.consorti@zhdk.ch), HR Business Partner   Additional information about the Zurich University of the Arts is avail