ICT Support Specialist / Informatiker Luzern

Where modern clinic IT meets genuine sense of responsibility: We are looking for a committed ICT Support Specialist (100%) to ensure the smooth operation of the IT infrastructure, available immediately or by agreement. You will take over 2nd-level support, work with state-of-the-art technology, and ensure that employees can always rely on a reliable IT system. What to expect from this responsible task • You will ensure the smooth operation of the local IT infrastructure and be the first point of contact for demanding IT support requests on site • You will analyze and resolve complex disruptions to clients, peripheral devices, mobile devices, printers, telephony, and network components - remotely and directly in the clinic • You will take over the installation, configuration, provision, and replacement of hardware and accompany the entire lifecycle of IT devices • You will maintain clinic-specific applications and competently support users with technical questions and software problems • You will participate in exciting digitization, infrastructure, and rollout projects and support the commissioning of new systems and medical devices • You will coordinate external partners and work closely with internal specialist teams and other ICT areas • You will document your work professionally in the service management system and ensure compliance with defined service levels • You will actively contribute to the implementation of ICT and cyber security guidelines and recognize security-relevant events at an early stage What you bring • Completed vocational training as an IT specialist EFZ or a comparable education in the field of computer science • Several years of professional experience in IT support, workplace management, or client engineering • Very good knowledge of the Microsoft world (Windows, Microsoft 365, and standard Office applications) • In-depth experience in handling PC hardware, notebooks, mobile devices, printers, and other IT peripherals • Good knowledge in the areas of LAN/WAN, network basics, and client operating systems • Experience in structured troubleshooting of complex IT disruptions and in ticket processing according to ITIL processes • Good German language skills in writing and speaking as well as basic English skills What sets you apart • You think analytically, structured, and solution-oriented • You work independently, responsibly, and keep an overview even in demanding situations • A pronounced customer and service orientation characterizes you, as well as a professional appearance • You communicate clearly and approach users at eye level • Teamwork is enjoyable for you, and you actively share your knowledge with your colleagues • You act reliably, flexibly, and with a high level of quality awareness What your future employer offers you • A versatile task with high autonomy in a modern clinic environment • Exciting IT projects with direct influence on daily operations in the healthcare sector • State-of-the-art technologies and a professional IT infrastructure • Collaboration with experienced specialists from various ICT fields • Opportunities for professional and personal development, as well as targeted further training • An appreciative working environment with short decision-making paths and an open company culture • Modern employment conditions and attractive social benefits Contact & Application Would you like to contribute your experience in an innovative IT environment and become part of a motivated team? Then we look forward to getting to know you. 👤 Contact person: Nicole Seiler-Witt, Head of Sales and Talent Acquisition 📧 E-mail: talents@seiro.ch 📞 Phone: +41 41 553 01 65 💬 WhatsApp: +41 76 361 88 70 (initial contact possible via WhatsApp without complications) 🌐 Website: seiro.ch *#ICTSupportSpecialist*