Collaborator or Collaboratrice Service Desk junior TCITsd

Berne, Suisse | 80-100% (jobsharing possible) What you can contribute to <br /> • Reception, entry, prioritization and processing of incidents, service requests and user requests. • Analysis and resolution of minor malfunctions. • Transmission of complex incidents and customer requests to second-level support. • Assistance to users in the use of computer tools, applications and standard services. • Entry, classification and documentation of all requests and incidents in our ITSM system. • Participation in the development and respect of guidelines in terms of support, quality and processes in the daily operation of the helpdesk. <br /> What makes you unique <br /> • Completed professional training as an IT specialist or equivalent qualification. • Experience in the Service Desk or customer support field. • You are a service-oriented, communicative person who likes to work in a team. • You have a taste for change and innovation: you want to make things happen and are passionate about implementing changes within a motivated team. • You work in a reliable, structured and autonomous manner. • You have good active knowledge of two official languages, both spoken and written, as well as passive knowledge of the third. Knowledge of English is an asset. <br /> In a few words The Labour Directorate of the SECO is the Confederation's centre of competence for all central issues related to labour market policy, placement, unemployment insurance and labour market statistics. The IT service is responsible for digitization, business processes and operation of business applications for our clients and partners. As a Service Desk collaborator, you are the first point of contact for our clients and partners in the event of incidents or requests concerning our services. You receive customer requests, record them in our ITSM tool and process simple requests autonomously; if necessary, you coordinate their transfer to second-level support. For this position, we are looking for a service-oriented, proactive person with a strong sense of responsibility. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and to the well-being of the population. • Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different points of view. • Health at work We support and advise our employees on all matters related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The State Secretariat for Economic Affairs (SECO) is the Confederation's centre of competence for all issues related to economic policy and the labour market. It is attached to the Federal Department of Economic Affairs, Education and Research (DEFR). It contributes to the opening of all markets to goods, services and investments. SECO is involved in economic cooperation for development with the aim of reducing poverty. It plans economic and trade measures in favour of developing countries, Eastern European and Central Asian countries as well as new EU member states. Additional information Please apply via our application management system (complete dossier, including letter of motivation, CV, work certificates and diplomas). To do so, please click on \<\<Apply\>\>. Questions about the position Barbara Driscoll +41 58 46 61287