Team Leader Customer Service – German & French 100%

Your mission: Leadership with heart, quality standards, and sales flair

Your tasks:

• Functional and disciplinary leadership of 10-15 employees
• Ensuring the achievement of set KPIs
• Development and coaching of the subordinate employees
• Implementation and establishment of up- and cross-selling activities

What you bring with you:

• Confident communication in German and French
• Several years of leadership experience in a contact center environment
• The will to constantly develop your employees, to live absolute customer orientation, and to anchor even demanding topics such as inbound sales in everyday life

Why BADER?

• Responsibility: You actively help shape the service and advisory culture in your team.
• Culture: Moving away from the mainstream towards lived customer orientation? BADER is a family business that places the customer absolutely at the center of its thinking and actions.

The mail-order company BADER is a traditional, family-run company that has stood for quality, customer orientation, and a diverse assortment since 1929. As a modern multichannel retailer, BADER offers its customers a wide selection of fashion, jewelry, home accessories, and household items – online and in the catalog.

Are you ready to inspire our team?

Then we look forward to your application! Send us your CV with your salary expectations (annual salary) and a short cover letter in which you tell us why you are the ideal person for this role.

BADER Versand

Ronny Schaub

Head of Customer Service

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