Customer Success Manager 100% (h/f/d) Zurich ZH

• 01 July 2026 • 100% • Indefinite duration • Kloten We are looking for a Customer Success Manager 100% (h/f/d) Zurich ZH ### Your area of responsibility • Management and development of existing customers with a focus on long-term partnerships as well as active communication with our customers and their decision-makers on site • Ensure high customer satisfaction throughout the customer journey • Identification of up- and cross-selling potential in close collaboration with the sales team • Analysis of customer needs and definition of concrete measures to optimize services • Coordination and harmonization between customers, operations, and specialized internal departments • Preparation and analysis of reports as well as presentation of relevant key indicators Your profile • Experience in Customer Success, key account management, or in the field of sales • Ideally, you have experience and expertise in the gastronomy, restaurant, or hotel industry • In-depth understanding of customer needs and commercial contexts • Excellent communication skills in everyday German and very good English, as well as a confident attitude towards internal and external stakeholders • Structured and independent working method • Affinity for numbers and experience in managing KPIs • Enjoy regular contact with customers as well as interest in demanding customer relationships You work in a committed and warm team in our beautiful and modern service center in Kloten, directly with our customers, or in a home office. Your benefits • Diverse development and career opportunities - also internationally • Modern Learning & Development program for the internal training of our employees • Support for external training • Family-friendly and regular working hours\* (Monday to Friday, no work on weekends or evenings) • Part-time positions are possible at all levels • 16 weeks of maternity leave / 2 weeks of paternity leave (compensation level above the mandatory level) • Purchase of vacation days with a generous employer contribution • Possibility of home office and free parking for our employees in the service centers • Certified Friendly Workspace since 2015 for systematic health management in the company • Complementary accident insurance Your application For any questions regarding the recruitment process, Christian De Buck, HR Business Partner, will be happy to inform you. Who we are With the sector brands Eurest, Scolarest, Medirest, Eurest Services, Rapport Guest Services, Compass Consulting, and Compass Catering, we, Compass Group (Suisse) SA, operate in the business catering, event catering, as well as in the reception and hospitality services sector. As a member of Compass Group PLC, the global leader in Foodservice - with over 580,000 employees in around 30 countries - we skillfully combine international expertise and local roots, bringing people together through our passion for contemporary cuisine and the creation of a unique hospitality atmosphere. Our recruitment process Thank you for your online application! We will review your documents with great interest, check everything carefully, and then make a first selection among all applications. We will then contact you and keep you informed of the next steps. The steps of the personal meeting process follow like a 4-course menu: