ICT Application Manager

ICT Application Manager (ServiceNow) 100% permanent by arrangement Your tasks You operate, configure and optimize the ServiceNow platform (including Incident, Problem, Change, Request, Service Catalog) and ensure stable operation. You analyze disruptions, fix errors (2nd/3rd level) and support the specialist departments in the efficient use of ServiceNow. You implement requirements in the form of configurations, workflows, business rules, UI policies, ACLs and integrations and document them in a traceable manner. Requirements Engineering in cooperation with process owners and key users: You record needs, assess them for feasibility and translate them into implementable technical solutions. You maintain and further develop the service portfolio in ServiceNow, support releases/upgrades, carry out tests and accompany deployments into the productive environment. In doing so, you consistently pay attention to governance, security and compliance specifications. You participate in ICT and digitalization projects and, if necessary, take on (sub-) project management related to ServiceNow (e.g. new modules, self-service, CMDB/Discovery). You create dashboards and reports, analyze KPIs and derive optimizations for processes as well as automations. You support the construction and maintenance of interfaces (e.g. via REST/SOAP, MID server) as well as the integration of adjacent systems. Your profile You have completed training in the field of computer science (EFZ) or a comparable qualification. You bring several years of experience in the operation and further development of ServiceNow solutions. You know ITIL processes very well and can translate requirements into technical implementations (configuration/customizing, workflow/flow design). Ideally, you have ServiceNow certifications (e.g. CSA, CIS in ITSM/CSM/ Discovery) and have experience with scripting (JavaScript), integrations (REST/SOAP), CMDB as well as release/test management. You work in a structured, analytical and solution-oriented manner, enjoy taking responsibility and communicate confidently with different stakeholders. You have very good German skills, English skills are an advantage. We look forward to your online application Mr , Group Leader Infrastructure & Platform Services Excellent medicine. Anytime. For everyone. Welcome to Kantonsspital Aarau (KSA). Whether at Kantonsspital Aarau, at the locations KSA Bahnhof Aarau, KSA Lenzburg or KSA Frick – we are there for you around the clock. With our wide range of services, from basic care to highly specialized medicine, we stand by your side competently and reliably at all locations. jpidf9a61b9jm jit0624jm jiy26jm