IT Service Manager

IT Service Manager (80–100 %) As a competence center for digital transformation in criminal justice, HIJP Suisse provides support to all authorities and actors in the criminal chain, from the police to the execution of criminal sanctions, including public prosecutor's offices and courts. Currently composed of nearly 25 people, our team accompanies the Confederation, the cantons, and the authorities on the path to digitization and standardization, from consulting to implementation. In doing so, we create the foundations that will allow for a gradual transition from a paper-based working method to electronic communication in the judicial field, thus realizing the vision of a fully digitized process within the framework of criminal procedure. We are looking for a motivated person for the position of IT Service Manager (80–100 %) In this role, you assume responsibility for the deployment, operational operation, as well as the continuous development of the information system in the execution of detention and criminal sanctions (SIESP). In this context, you coordinate collaboration between the cantons, establishments, suppliers, and other stakeholders. You ensure the sustainable operation of the service and develop it continuously in compliance with agreed requirements regarding quality, deadlines, and performance. At the same time, you maintain a global vision of risks, service levels, operational processes, and stakeholder requests, and you ensure transparent reporting to the competent steering and decision-making bodies. Furthermore, you handle IT requests from the team as first-level support, and you coordinate their implementation with our external IT service providers. As part of this varied and responsible function, you contribute resolutely to the stability, usability, and scalability of the SIESP service within the Swiss penitentiary sector. Your mission You are responsible for the operational operation of the SIESP and ensure the quality of the service within the framework of current operations. You monitor data deliveries and operational processes, analyze errors or disruptions, and coordinate the necessary measures. You accompany the progressive connection of the cantons and coordinate deployments, tests, and versions, and you ensure the clarity of processes as well as operational and user documentation. You link the cantons, specialized services, suppliers, and principals, ensure viable solutions, and provide your support regarding deployments and interfaces. You collect new requirements, evaluate them from both technical and organizational perspectives, and work actively on the development of the service. You are the internal contact person for IT-related requests and handle them as first-level support. You coordinate their implementation with our external IT service providers. You implement the decisions of the steering and decision-making bodies, ensure reporting, maintain a global vision of risks, service levels, and service level agreements, and carry out the necessary acquisitions in compliance with current regulations. Your profile You have a degree in business information technology or an engineering degree at the UAS/university level, supplemented by continuous training/relevant certifications such as ITIL, HERMES, or others. You benefit from several years of experience in service management as a product owner or in application operations, IT project management, and/or in a comparable interface and coordination function. Knowledge of public administration, particularly the execution of criminal sanctions in Switzerland, as well as experience with federal organizational structures, constitutes an asset. You have a good understanding of support processes, incident and change management, as well as a basic technical understanding of data flows, interfaces, authorization management, and IT operations. You adopt a structured, analytical, and responsible approach, with the ability to clearly present the interactions between business, technical, and organizational aspects, as well as to conduct negotiations. You possess excellent communication and coordination skills, ease in relations with various stakeholders, as well as a stress-resistant, solution-oriented, and team-oriented personality. You have very good language skills (written and oral, C1/C2) in French or German, as well as good knowledge of the other language. Knowledge of Italian is an asset. Our offer Autonomous and responsible work, with meaningful and varied missions, at the crossroads of IT, justice, and politics. Flexible hours and the possibility to telework. A workplace close to the city center and accessible on foot from the Bern train station. Modern hiring conditions and attractive social benefits, in accordance with the regulations of the canton of Berne. We actively encourage continuous training, as it is important for us to keep our knowledge up to date. Are you interested in this position? We look forward to receiving your application dossier. Contact For any technical question concerning the SIESP, Fredy Bittel, responsible for the integration and deployment of the SIESP, is at your disposal at . For questions concerning HIJP in general