Technical Customer Support Agent

Your tasks • Telephone and written processing of technical inquiries • Support for our customers and partners in technical matters • Error analysis with the latest tools • Collaboration on the knowledge database and processes Your skills • Technical training or proven professional experience in this field • Proven knowledge in setting up internet connections (TV, email configurations, antivirus systems, firewalls) as well as operating smartphones and tablets • In-depth know-how around the operating systems Windows, MAC OSX and network knowledge • You enjoy direct contact with customers and keep an overview even in hectic situations • As a team player with an exact and reliable way of working, you support efficiently and successfully • You appreciate the benefits of shift work (excluding nights) • Very good German language skills, spoken and written • Good spoken French skills What we offer Work and leisure Home office, flexible working time models, close to public transport, modern office on Lake Biel, unpaid leave, holiday purchase Individual support Support for training and further education, internal know-how transfer Work culture Flat hierarchies, scope for design, high degree of freedom and personal responsibility, goal-oriented teamwork Fringe benefits Discounted Quickline products, Reka money, Half-Fare travelcard, sports facilities, fruit and drinks, discounted Shiatsu massages Why Quickline? Quickline is a Swiss telecommunications provider that has been offering award-winning internet, TV, fixed network and mobile services in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we provide personal customer service on site in a highly competitive market and connect private customers and SMEs with the world. Your contact person Do you have questions about the position? I will be happy to advise you. Therry Jaberg Head of Human Resources +41 32 559 98 62 therry.jaberg@quickline.net We look forward to getting to know you! We would like to fill this vacancy without external recruitment agencies.