Client Experience Advisor - Swiss German / German / Eng / FR

ALBEDIS is a leading Swiss recruitment partner, specializing in Client Experience Advisor - Swiss German / German (native)/Eng/ FR M/F ALBEDIS is a leading Swiss recruitment partner, specializing in connecting talent and companies across a wide range of sectors, from support positions to management functions. A member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover fields such as architecture and real estate, finance, IT, life sciences, legal, or human resources, with a presence throughout Switzerland (Berne, Geneva, Lausanne, Zurich). Client Experience Advisor - Swiss German / German (native)/Eng/ FR M/F Company description For one of our clients, based in Geneva, we are offering a position as Client Experience Advisor - Swiss German / German (native)/Eng/ FR M/F Activity rate 100% Job description Are you a native Swiss German or German speaker and wish to put your linguistic skills (German, French and English) at the service of a demanding clientele within a premium environment recognized for the quality of its customer experience? Your responsibilities Responding to client requests by telephone and by e-mail by providing suitable, efficient and satisfaction-oriented solutions. Being a true ambassador of the customer experience by offering attentive, personalized and high-quality service at every interaction. Analyzing situations with discernment and demonstrating proactivity in searching for solutions, in coordination with the various internal departments. Ensuring rigorous follow-up of requests and ensuring a fluid and consistent experience throughout the customer journey. Collaborating closely with internal teams to guarantee rapid and qualitative processing of requests. Ensuring a professional and warm welcome for users and clients. Evolving in a dynamic environment requiring excellent computer proficiency and the ability to navigate simultaneously between several tools and interfaces (client request management, internal systems and databases). Working daily on multiple screens and platforms in order to analyze information, follow files and provide precise and personalized answers to clients. Profile sought Holder of a CFC as a commercial employee or an equivalent training. You have successful experience in a service-oriented environment, customer relations or administrative coordination. You master the usual office tools, notably Excel and Word. Equipped with an excellent sense of organization, you know how to manage several priorities with rigor and efficiency. Autonomous in your work, you also appreciate collaboration and contribute positively to the team dynamic. Recognized for your sense of service, your interpersonal skills and your ability to provide suitable solutions to clients. Work organization Hours scheduled between 8:00 and 19:00 from Monday to Friday, with a late shift on Thursday until 20:00. Participation in a rotation allowing for presence on certain Saturdays (on average two per month). Exceptional participation in year-end commercial activity with two Sundays worked in the month of December. An anticipated organization of schedules allowing for the combination of service quality and personal balance. jpid930ee3fjm jpit0731jm jpiy26jm