Senior Application Manager Omnichannel - Genesys (m/f/d) 100%

We move and inspire people. Simple. Sustainable. Ahead. ## AMAG Informatik in Cham ZG, with its approx. 200 employees, is responsible for the entire IT value chain for all corporate divisions, from projects through development and integration to operation and support. As Senior Application Manager Omnichannel in the IT Service Center, you will take responsibility for the stable operation and continuous further development of our omnichannel platform based on Genesys Cloud CX. You will actively help shape modern customer interactions, act as a central interface between business, IT, and external partners, and contribute your know-how to strategic developments as well as forward-looking omnichannel initiatives. In doing so, you will become part of a team under construction and have the opportunity to help shape structures, processes, and the future orientation of omnichannel management from the very beginning. How we inspire you ## • Special conditions on vehicle purchase and service: For you and your family - because we know how important mobility is • Travel with discounts: Travel cheaper worldwide with Europcar • ZIF: Additional individual days off - purchase additional vacation days and treat yourself to a well-deserved longer break • Living flexibility: Reconcile family, hobby, and profession - enjoy the flexibility of hybrid working • Life long learning: We participate in your further education - boost your career! • Fit for free: Use our free gym for your health and fitness • Exclusive deals: Platform with changing discounts - discover new offers again and again and save money in the process What you can achieve with us ## • Operation: You ensure the stable, secure, and high-performance operation of the Genesys omnichannel platform and are responsible for incident, problem, and lifecycle management • Further development: You analyze requirements, develop technical solution concepts, and introduce new omnichannel functionalities as well as communication channels • Stakeholder Management: You coordinate specialist departments, internal IT teams, and external partners and advise business stakeholders on technological issues • Service Excellence: You monitor SLAs and KPIs, plan capacities, and ensure high service quality and performance of the platform • Strategy & Innovation: You drive the omnichannel strategy forward, identify automation and digitalization potentials, and continuously develop the platform What you bring with you ## • Experience: You have several years of experience in application management of complex enterprise applications as well as in the operation of omnichannel, contact center, or Genesys solutions • Education / Further training: You have a completed degree in computer science, business informatics, information technology, or a comparable education with corresponding professional experience • Digital Skills: You bring sound knowledge in Genesys Cloud CX, omnichannel processes, cloud architectures, API integrations, SIP/VoIP technologies, and ITIL • Language skills: You communicate confidently in German and have good English skills in spoken and written form • Personality Fit: You bring the right mix of technical understanding, customer focus, ownership mentality, and team spirit and move confidently in a dynamic stakeholder environment Do you think we could fit together? ## Then we look forward to your online application. By the way: We do not need a cover letter. Do you have questions about the position or the application process? Then simply contact me via WhatsApp short message. Information on data protection can be found in our privacy policy. • Dario • Recruiter • 079 536 17 50