Head Global Customer Care & Support

Brügg BE | International Responsibility | Leadership | High-Tech Industry Is Service Excellence more than just a buzzword to you? Do you want to not only lead a global Customer Care organization, but also develop it strategically, modernize processes, and help shape the customer service of tomorrow? Then IMD AG in Brügg offers you an exciting key role. The IMD AG is among the world's leading providers of measuring, testing, and inspection systems for the plastic packaging industry. With innovative technologies, high engineering competence, and a global presence, IMD ensures that billions of packages worldwide meet the highest quality requirements. Head Global Customer Care & Support (m/f/d) Your Mission You assume overall responsibility for the Customer Care & Support area and, together with your team, further develop a modern, efficient, and globally networked service organization. In this key position, you lead and develop team and group leaders, are responsible for global Customer Care & Support, and actively drive the strategic further development of the service and support organization. You ensure professional remote support as well as the global 24/7 service hotline, manage complex technical escalations, and further expand an effective knowledge management system. In addition, you optimize and digitalize processes and service workflows, define relevant KPIs, and work closely with Customer Service, Field Service, After Sales, R&D, as well as the management board. In doing so, you make an important contribution to the global service and growth strategy of the IMD AG. Your Profile You have a technical basic education with further training at HF/FH or university level, as well as several years of leadership experience in technical service, customer support, or after sales. You are familiar with the further development of service organizations and ideally bring experience from an international industrial or mechanical engineering environment. In addition to a very good technical understanding, you convince through leadership competence, enjoyment in the development of teams, as well as knowledge in process management, digitalization, and Service Excellence. Sound experience with ERP, CRM, or FSM systems as well as business-fluent English skills round off your profile. You are an authentic leadership personality who provides orientation, makes decisions, and inspires people for common goals. You combine strategic thinking with operational proximity and create structures that enable sustainable growth. What you can expect A visible key position with great creative freedom, direct collaboration with R&D, sales, and the management board, as well as a modern, digital, and international working environment. Attractive employment conditions and a long-term perspective in an innovative high-tech company round off the offer. Interested? Then we look forward to receiving your complete application documents including a photo, which you can send to us by e-mail at (<>) specifying the reference number 26-2209. Discretion is our highest priority; therefore, we also treat your documents in consideration of this requirement. For further information, the responsible consultant, Mr. , is happy to assist you at the number . jpid3519e4djm jit0624jm jiy26jm