Specialist in Customer Service for Health Prevention

80-100%, Winterthur / Smart Working Shape your future - together with us! Do you want to make an impact with your actions and move something together with a motivated and qualified team? Are you excited to contribute to a multifaceted work environment? Are you ready to roll up your sleeves, get involved, and take the youngest and at the same time strongly growing business field of AXA Schweiz - health prevention - to the next level? - YES? Then you're in the right place with us! The AXA health prevention was founded in the summer of 2017 and now has over 200'000 customers. The health prevention offer includes sickness supplementary insurance and innovative services such as the switching and billing service. With these unique services, our customers not only save money, but we also take over the administrative work for them. Save time or money? At AXA, you can do both! We are looking for a motivated, flexible, and resilient person who puts customer needs at the center. What can we offer you? Apart from a varied activity, you will find a young, very family-friendly team. Apply now! AXA is the prevention partner no. 1 in Switzerland. With our diverse and advanced products in the areas of health and private and occupational prevention, we create freedom and security for our customers, so they can shape their lives without worries. What to expect • You will take over the professional care and processing of customer inquiries by phone, email, and messaging service • In addition to customer care, you will create various documents and answer first-level support performance inquiries • Answering first-level support inquiries for the myaxa customer portal • Varied telephone and written contacts with our sales team • You are responsible for changes to customer and contract data What you bring • Professional experience in health insurance is an advantage / also career starters are possible • You are linguistically gifted. Fluent German skills in word and writing are required, as well as very good language skills in word and writing in at least one other national language (French or Italian) • Enjoy customer contact, willingness to help, and empathy with the goal of offering each customer the best possible solution • You have a quick grasp, work gladly in a team, and complement it with your willingness to work and your perseverance What we offer you We are convinced: satisfied employees deliver the best performance. That's why we invest in benefits that offer tangible advantages - beyond the usual. • Flexibility and freedom: Smart Working (flexible work model) annual working time, 5 weeks of vacation (from 50 years 6 weeks), vacation gift 2 weeks every 5 years, vacation purchase up to 10 additional days / year • Job and family: family-friendly meeting times, 22 weeks of maternity leave, 8 weeks of vacation for the other parent, childcare subsidies, company family allowances, free days for visiting relatives and in challenging personal situations • Prevention and insurance: attractive pension fund with far-reaching over-obligatory services including optional savings, up to 30% discount on insurance products • Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working flat rate CHF 200 per year • Mobility: refund for half-fare, Reka-Pay up to CHF 1'000 per year (20% discount), fleet discount, free e-charging station, AXA rental bikes • Healthy balance in working life: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, rest rooms, Employee Care, online health portal, various seminars/events on health prevention & mental health • Development: 3 days of individual learning time, free coaching, large offer of learning and development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), commitment to communities on different topics, participation in innovation projects (Innoday, AXA Hackaton, UnConference), 2 days of time for volunteer assignments (environment & social) Your future workplace General-Guisan-Strasse 42, 8400 Winterthur Apply now! Do you have questions or further concerns? Ilirjane Hoxha is happy to be at your disposal by email (ilirjane.hoxha@axa.ch). More information about the application process can be found here. Diversity and inclusion are close to our hearts at AXA Openness, respect, and appreciation of differences and commonalities are essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you need support or individual adjustments due to disabilities, neurodivergence, and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch. Learn more About AXA At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and advanced work environment that enables you to develop your potential.