Technischer Support & Servicekoordination

Technischer Support & Servicekoordination The company Bründler AG is a renowned company specialized in the distribution and service of machines, systems and devices for wood processing in Switzerland. To strengthen our service department, we are looking for a technically skilled person who acts as a central interface between customers, service technicians, manufacturers and internal departments. In this versatile function, you make an important contribution to the technical support of our service team and to the sustainable development of our service organization. Areas of responsibility Receiving and processing technical customer inquiries Carrying out technical preliminary clarifications by phone, e-mail or remote access Analysis and prioritization of error messages Support in spare part identification and technical clarification Building and maintaining our technical knowledge management Documentation of technical solutions and solution paths Support in the deployment planning of our service technicians Coordination of maintenance, repair and commissioning assignments Your profile Technical requirements Technical basic training (e.g. polymechanics, automation technology, agricultural or construction machinery mechanic EFZ) Further education in the technical or commercial field Several years of experience in the technical service, machine or system environment Good knowledge of mechanics, electrical engineering, pneumatics and hydraulics High IT affinity as well as interest in digital processes and knowledge management Personally, you convince through High degree of initiative, sense of responsibility and organizational talent Structured and analytical thinking Enjoyment of documentation, knowledge management and digitalization Distinct service orientation Communication strength and team ability We offer A versatile key role in our service organization Modern working tools Comprehensive introduction and regular product training Short decision-making processes and collegial you-culture An exciting environment, modern employment conditions and attractive remuneration Long-term perspective in a successful company. jpidbc9910cjm jit0728jm jiy26jm