Team Leader IT Service Operation

80-100%

Your tasks

• You lead your team technically and disciplinarily (incl. recruitment, employee development, target agreements, employee appraisals, and budget responsibility). In doing so, you promote an open feedback, learning, and performance culture
• You are responsible for the establishment and continuous further development of a professional IT Service Operations in terms of processes, methods, tools, and governance
• You ensure the high-quality, stable, and cost-efficient provision of our infrastructure, cloud, workplace, and application services throughout the entire lifecycle
• You control and coordinate our external IT service providers, conduct service reviews, monitor the agreed services, and initiate continuous improvement measures
• You actively support your team in day-to-day operational business

Your profile

• You have completed a degree in computer science (or comparable) and bring several years of experience in IT operations (infrastructure, cloud, workplace)
• You already have initial or several years of leadership experience and know how to motivate, develop, and successfully lead teams
• You have sound knowledge of IT Service Management (ideally according to ITIL) as well as in the management of external IT service providers and outsourcing partners
• You think entrepreneurially, act in a solution-oriented manner, and take responsibility for results and service quality
• You convince through a structured, independent, and proactive way of working as well as through strong communication and negotiation skills
• Customer and service orientation are your top priority; at the same time, you possess the necessary assertiveness.

Here you can learn more about Visana from the perspective of our employees (https://www.visana.ch/de/visana/arbeitenbeivisana/einleitungunduebersicht)

Contact

Yagmur Kilin

Fachlead HR Recruiting Partner

031 357 95 75

Dominik Mägdefessel

Leiter Workplace & Application Services

031 357 96 31

About us

We at Visana shape the future of the insurance industry -- and in doing so, put people at the center.

Do you want to make a difference? Then you have come to the right place!

With 922'149 private and 16'330 corporate customers, Visana is a leading Swiss all-sector insurer based in Bern. We accompany our customers in a wide variety of life situations -- from health and prevention to housing and mobility, to individual solutions for companies.

Take the next career step now -- our team is looking forward to you too!