Quality Manager (M/F) – 50 %

In order to strengthen quality governance and guarantee secure and optimal care for our patients, we are looking for a Quality Manager (M/F) at 50 %. Reporting directly to the Operations Management, you will lead the development, structuring, and monitoring of the establishment's Quality Management System (QMS).

As a transversal referent, you will collaborate closely with General Management, Medical Management, Nursing Management, as well as all department heads (care, medical, administrative, and logistics) to promote a culture of continuous improvement and risk management.

Quality Manager (M/F) – 50 %

Your Main Responsibilities

• QMS Animation & PDCA Approach: Develop the quality concept, map key processes, manage documentation (policies, procedures, forms), and drive the PDCA cycle.
• LAMal 58a, H+ Compliance & ANQ Monitoring: Ensure regulatory monitoring, lead compliance with the quality convention (art. 58a LAMal), define and document Continuous Improvement Measures (MAC), respond to tasks imposed by the H+ convention, and coordinate national ANQ measures.
• Risk Management & CIRS System: Maintain the adverse event management system, lead the CIRS system, support cause analysis, and follow up on action plans within a non-punitive learning culture.
• Indicators & Steering: Define relevant KPIs with the Operations Management, maintain the quality dashboard, and monitor patient satisfaction.
• Audits & Continuous Improvement: Develop and implement the annual internal audit program, support external audits, and ensure the follow-up of corrective actions.
• Support & Training: Advise department heads, lead multidisciplinary working groups, and raise employee awareness regarding safety and quality issues.

Your Challenges for the First 12 Months

• Conduct a complete assessment of the quality system and define the annual roadmap.
• Anchor the PDCA method as a transversal guiding principle, formalize process mapping and document management.
• Define, structure, and document Continuous Improvement Measures (MAC) according to art. 58a LAMal, while meeting the requirements of the H+ convention and ANQ surveys.
• Consolidate the adverse event reporting and analysis system (CIRS).
• Deploy the quality dashboard and organize the internal audit program.

Your Profile

• Education: Higher degree (health, science, management, or equivalent), ideally supplemented by a specialization in quality management, auditing, or risk management.
• Experience: Proven practice in quality and process management within the Swiss healthcare system (hospital, clinic, EMS).
• Regulatory Knowledge: Solid mastery of the Swiss legal framework (LAMal art. 58a, ANQ, CIRS, H+ convention requirements).
• Skills & Posture: Methodological rigor, analytical and synthesis skills, autonomy, interpersonal ease for transversal work, and a unifying posture focused on change management support.
• Languages: Excellent command of French or German, with a good knowledge of the other language; English is an asset.

We Offer You

A strategic and transversal role within a dynamic establishment, offering great autonomy in managing your 50 % mission, a stimulating multidisciplinary environment, and attractive employment conditions.

Interested in this challenge? We invite you to submit your complete application file (CV, cover letter, diplomas, and work certificates) to the Operations Management / Human Resources.

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