Customer Advisor: Customer Value Center 60-100%

Customer Advisor: Customer Value Center (m/f/d) 60-100% Swiss Bankers is an internationally oriented financial service provider with locations in the cantons of Bern and Zürich as well as in Liechtenstein, Vaduz. Since January 2025, the bank has been owned by Hypothekarbank Lenzburg AG. Swiss Bankers is a leader in the development, distribution, and processing of innovative, credit-based payment products and offers solutions in cashless, globally secure payment transactions. Together with Hypothekarbank Lenzburg, Swiss Bankers intends to expand its offering in the areas of payments and financing as well as in the field of Embedded Finance in the coming years. Swiss Bankers has performed pioneering work in Switzerland and enables Mobile Payment with Apple Pay, Samsung Pay, Google Pay and with wearables such as Garmin, Swatch and Fitbit. Furthermore, Swiss Bankers is the first provider in Switzerland to offer a card-based and account-independent peer-to-peer money transfer service from Switzerland to numerous countries via app. The company was founded in 1975 and became known through Travelers Cheques. Today, all cards from Swiss Bankers enjoy great popularity and can be obtained directly or via over 200 distribution partners, depending on the product. To support our team at the location in Grosshöchstetten, we are looking for a communicative personality as Customer Advisor: Customer Value Center (m/f/d) 60-100% Are you a sympathetic, customer-oriented personality and do you like to use your language skills? Do you feel at home in the digital world and are you ready for the next step in your career? Then get in touch with us or apply online immediately. Your tasks You are the voice for our customers – by telephone or in writing, in German and English as well as another language (French or Italian, depending on language skills) You support our customers in using the Swiss Bankers App – and ensure that banking remains simple You process internal as well as external concerns directly in our systems and ensure that everything functions smoothly You coordinate with the 2nd Level or Backoffice by creating support requests when things become more complex What you bring Completed basic training as well as experience in customer contact or a service environment Very good German and English skills in speaking and writing, as well as French and/or Italian skills Confident handling of digital applications You remain calm and structured, even when multiple inquiries arrive simultaneously You work reliably, accurately, and take responsibility for your cases You contribute constructively to the team Our offer Varied activity in an established company Modern working tools and clearly defined processes Careful induction and professional support in everyday life Predictable working hours and an appreciative working environment Possibility of home office Collegial team with open, respectful interaction Workplace in Grosshöchstetten with parking facilities on site; public transport arrival possible If you are interested in this position, we look forward to receiving your complete application documents via our online application tool. Contact Emita Simmatun Expert Coach, Deputy Supervisor Swiss Bankers Prepaid Services AG Telephone: Supervisor Erolind Ramadani Team Leader Customer Contact Center Swiss Bankers Prepaid Services AG Telephone: jpidc40096cjm jit0730jm jiy26jm